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- Tasks: Manage payroll for a diverse client portfolio, ensuring accuracy and timely delivery.
- Company: Join a leading payroll operations team in Scotland with a focus on customer experience.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Be part of a dynamic team that values attention to detail and exceptional service.
- Qualifications: Experience in UK Payroll processing and a passion for numbers are essential.
- Other info: CIPP qualification is preferred; strong Excel skills are a must.
The predicted salary is between 30000 - 42000 £ per year.
Department: Operations
Location: Scotland
Description
Our payroll operations are at the heart of our business, managing a portfolio of customers and delivering end-to-end UK payrolls. We ensure that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to deliver for their people.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be...
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Processing end-to-end UK and Irish payrolls of various headcount and pay complexity
- Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
- Experience in UK Payroll processing, ideally with a CIPP qualification
- A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
- A genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good with databases, systems and software packages, especially Microsoft Excel
- Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues
UK Payroll Administrator employer: activpayroll
Contact Detail:
activpayroll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Payroll Administrator
✨Tip Number 1
Familiarise yourself with the latest UK payroll regulations and best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the payroll industry, especially those who work in Scotland. Attend local events or join online forums to connect with potential colleagues and learn about the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional customer service in previous roles. Highlighting your experience in managing client relationships will set you apart from other candidates.
✨Tip Number 4
Brush up on your Excel skills, as proficiency in this software is crucial for the role. Consider taking a short course or practising advanced functions to showcase your capability during the interview process.
We think you need these skills to ace UK Payroll Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in UK payroll processing and any relevant qualifications, such as a CIPP certification. Use specific examples to demonstrate your attention to detail and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for numbers and your commitment to delivering excellent customer service. Mention how your previous roles have prepared you for managing a portfolio of payroll clients.
Showcase Relevant Skills: Emphasise your proficiency with databases, systems, and software packages, particularly Microsoft Excel. Provide examples of how you've used these skills to improve processes or resolve issues in past roles.
Prepare for Governance Calls: Since hosting governance calls is part of the role, consider mentioning any experience you have in leading meetings or discussions. Highlight your ability to track progress and identify opportunities for improvement.
How to prepare for a job interview at activpayroll
✨Showcase Your Payroll Knowledge
Make sure to brush up on your UK payroll processing knowledge, especially if you have a CIPP qualification. Be prepared to discuss specific payroll scenarios and how you've handled them in the past.
✨Demonstrate Customer Service Skills
Since delivering exceptional customer service is key for this role, think of examples where you've gone above and beyond for clients. Highlight your commitment to ensuring customer satisfaction.
✨Highlight Attention to Detail
Prepare to discuss instances where your attention to detail made a significant difference. This could involve spotting errors or improving processes, so have concrete examples ready.
✨Familiarise Yourself with Tools
As the role requires proficiency in databases and software, particularly Microsoft Excel, be ready to talk about your experience with these tools. Consider mentioning any advanced functions or features you are comfortable using.
