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- Tasks: Support clients in designing and implementing data delivery solutions for payroll processes.
- Company: Join a leading firm in Human Resources Services, dedicated to enhancing client experiences.
- Benefits: Enjoy a hybrid work model with opportunities for professional growth and development.
- Why this job: Be at the forefront of tech integration while making a real impact on customer satisfaction.
- Qualifications: Degree in IT or Computer Science; client-facing experience is essential.
- Other info: Experience with HCM applications like Workday is a plus but not mandatory.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Solutions Analyst role at activpayroll.
Description The Integrations Specialist role is a critical customer enabler, responsible for assisting in the design and implementation of data delivery mechanisms. Working directly with customers and internal stakeholders, this role acts as our technical expert providing dedicated technical assistance on the inbound and outbound integration and API technology utilized to get payroll processes up and running. This hybrid technical and client‑facing role involves managing the end‑to‑end implementation of integration options, advising on best solutions, and ensuring data integrity.
On a typical day, it looks like this
- Work on the end‑to‑end delivery of new strategic technology partner integration solutions, including analysis, scoping, technical design, testing, roll‑out and documentation.
- Identify change requests for technical development that improve the integration experience or the service, keeping customer experience and satisfaction in mind.
- Collaborate with the development team to design and scope enhancements to integration solutions based on customer and operations team feedback.
To be brilliant in this role, you\’ll
- Be a solutions‑focused IT professional with client‑facing experience (e.g., service desk, applications support).
- Hold a degree or equivalent qualification in IT, Computer Science or a related field.
- Have knowledge and experience supporting HCM applications (e.g., Workday – a plus, but not essential).
- Understand modern integration technologies, principles and best practices.
- Be experienced in developing process documentation (process flows, user guides, technical requirements).
- Possess strong customer‑service skills and build trusted advisor relationships with clients.
Department: Operations
Location: Edinburgh, Scotland
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Information Technology
Industries
- Human Resources Services
Referrals increase your chances of interviewing at activpayroll by 2x.
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Technical Solutions Analyst employer: activpayroll
Contact Detail:
activpayroll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Analyst
✨Tip Number 1
Familiarise yourself with the latest integration technologies and API management tools. Being well-versed in these areas will not only boost your confidence during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Prepare to discuss specific examples of how you've improved customer experiences in previous roles. Highlighting your ability to act as a trusted advisor and build strong client relationships will set you apart from other candidates.
✨Tip Number 3
Research StudySmarter's current integration solutions and any recent projects or partnerships. This knowledge will allow you to ask insightful questions during the interview, showing your genuine interest in the company and its operations.
✨Tip Number 4
Practice explaining complex technical concepts in simple terms. As a Technical Solutions Analyst, you'll need to communicate effectively with clients who may not have a technical background, so honing this skill will be crucial.
We think you need these skills to ace Technical Solutions Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles and technical support. Emphasise any work you've done with integration technologies or HCM applications, as this will resonate well with the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of Technical Solutions Analyst. Discuss your experience with data delivery mechanisms and how you can enhance customer satisfaction through effective integration solutions.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to identify and implement solutions in a client-facing environment. Highlight specific instances where you've improved processes or enhanced customer experiences.
Highlight Technical Knowledge: Mention any relevant qualifications or certifications in IT or Computer Science. If you have experience with modern integration technologies, be sure to include that information to strengthen your application.
How to prepare for a job interview at activpayroll
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of integration technologies and HCM applications like Workday. Be prepared to discuss specific examples of how you've used these technologies in past roles, as this will demonstrate your expertise and suitability for the position.
✨Emphasise Customer Service Skills
Since this role is client-facing, highlight your customer service experience. Share anecdotes that illustrate your ability to build relationships and act as a trusted advisor, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in previous roles and how you resolved them, particularly in relation to technical implementations and customer interactions.
✨Demonstrate Your Collaborative Spirit
This role involves working closely with both clients and internal teams. Be ready to discuss how you've successfully collaborated with others in the past, especially in terms of managing projects or implementing solutions, to show that you're a team player.
