Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate payroll for clients, ensuring accuracy and timely delivery.
- Company: Join a dynamic team in Aberdeen, part of a global payroll operations network.
- Benefits: Enjoy hybrid working options and a supportive work culture.
- Why this job: Be at the forefront of customer service while making a real impact.
- Qualifications: Customer service experience preferred; payroll knowledge is a plus but training provided.
- Other info: Great opportunity for self-motivated individuals who thrive in teamwork.
The predicted salary is between 28800 - 43200 ÂŁ per year.
EMEA Payroll Coordinator
activpayroll
Description
The EMEA Payroll Coordinator role is at the heart of our global payroll operations, acting as the interface between our global customers and in‑country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best‑in‑class customer experience. It is more than just processing numbers; it involves building relationships, solving challenges, and being part of a team that keeps global businesses moving. You’ll gain exposure to different countries, cultures, and compliance requirements, and there is plenty of room to grow your career.
Department: Operations
Location: Edinburgh, Scotland. We have offices in Aberdeen and Edinburgh and adopt a hybrid working model as part of the hiring process.
On a typical day, you’ll be…
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Working closely with our network of in‑country payroll partners to ensure customer payrolls are delivered on time and accurately
- Hosting and chairing regular governance calls with customers to track progress, review performance, and identify opportunities for improvement
- Preparing monthly governance reports by country
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from customers, partners, and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
- Experience in a customer service / administration environment
- Payroll experience would be advantageous, but training will be provided
- Self‑motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” – and motivated to follow these through to resolution
- Really good skills with databases, systems, and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department
Seniority level
Associate
Employment type
Full‑time
Job function
Human Resources
Industries
Human Resources Services
#J-18808-Ljbffr
EMEA Payroll Coordinator employer: activpayroll
Contact Detail:
activpayroll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Payroll Coordinator
✨Tip Number 1
Familiarise yourself with payroll processes and systems, especially those used in the EMEA region. Understanding the nuances of different countries' payroll regulations can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily focuses on delivering fantastic customer service, think of examples from your past experiences where you went above and beyond for a client.
✨Tip Number 3
Prepare to discuss how you handle attention to detail. Be ready to share specific instances where your keen eye for detail helped resolve issues or improve processes in previous roles.
✨Tip Number 4
Showcase your teamwork abilities. This role requires collaboration with various stakeholders, so think of examples that demonstrate your ability to work well within a team and support your colleagues.
We think you need these skills to ace EMEA Payroll Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any payroll experience, even if it's minimal, and showcase your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your commitment to delivering high standards. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills with databases and software, particularly Microsoft Excel. Provide examples of how you've used these skills in past positions to enhance service delivery.
Show Enthusiasm for the Role: Express your genuine interest in the EMEA Payroll Coordinator position. Discuss why you are excited about the opportunity to work with global customers and in-country partners, and how you can contribute to their success.
How to prepare for a job interview at activpayroll
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've delivered exceptional service in previous roles. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Attention to Detail
Given the importance of accuracy in payroll processing, discuss instances where your attention to detail made a significant impact. You might want to mention any tools or methods you use to ensure precision in your work.
✨Familiarise Yourself with Payroll Processes
While payroll experience is advantageous, it's not mandatory. Take some time to research basic payroll concepts and terminology. This will show your commitment to learning and understanding the role better.
✨Prepare for Governance Discussions
As the role involves hosting governance calls, think about how you would structure these meetings. Be ready to discuss how you would track progress and identify areas for improvement, demonstrating your proactive approach to client management.
