At a Glance
- Tasks: Manage end-to-end UK payrolls and deliver exceptional customer service.
- Company: Dynamic payroll operations team in Edinburgh with a hybrid working model.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team focused on delivering the highest standards of service.
- Why this job: Be a trusted partner for clients and make a real impact on their payroll experience.
- Qualifications: Experience in UK Payroll processing and a passion for numbers.
The predicted salary is between 30000 - 40000 £ per year.
Our payroll operations are at the heart of our business, managing a portfolio of customers and delivering end-to-end UK payrolls. We ensure that the service is consistently delivered accurately and on time while providing a best-in-class customer experience. Managing your own portfolio of customers, you'll act as a trusted partner and expert, supporting them to deliver for their people.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be:
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Processing end-to-end UK payrolls of various headcount and pay complexity
- Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
- Experience in UK Payroll processing, ideally with a CIPP qualification
- A passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
- A genuine and fervent commitment to delivering the highest standards of customer service, ready to go above and beyond to make sure the customer needs are at the heart of every action
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good with databases, systems and software packages, especially Microsoft Excel
- Action-oriented, willing to step up and be counted under pressure and seizes opportunities to make things work better for both customers and colleagues
UK Payroll Specialist - End-to-End & Client-Focused in Edinburgh employer: activpayroll
As a UK Payroll Specialist in our Edinburgh office, you'll be part of a dynamic team that prioritises accuracy and exceptional customer service in payroll operations. We offer a supportive work culture with hybrid working options, fostering employee growth through continuous learning and development opportunities. Join us to make a meaningful impact while enjoying the unique advantages of working in Scotland's vibrant capital.
StudySmarter Expert Advice🤫
We think this is how you could land UK Payroll Specialist - End-to-End & Client-Focused in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a UK Payroll Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by researching common payroll scenarios and questions. Brush up on your knowledge of end-to-end payroll processes and be ready to showcase your customer service skills. We want to see how you can deliver that best-in-class experience!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in payroll processing and how you've gone above and beyond for clients in the past. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and being part of our payroll operations.
We think you need these skills to ace UK Payroll Specialist - End-to-End & Client-Focused in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the UK Payroll Specialist role. Highlight your experience in payroll processing and customer service, and don’t forget to mention any relevant qualifications like CIPP. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about payroll and how you can deliver a best-in-class customer experience. Be genuine and let us know what excites you about working with us at StudySmarter.
Showcase Your Attention to Detail:In payroll, attention to detail is key! Use examples from your past experiences where you’ve spotted errors or improved processes. This will show us that you’re not just good with numbers, but also committed to delivering accurate results for our clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at activpayroll
✨Know Your Payroll Inside Out
Make sure you brush up on your UK payroll knowledge before the interview. Understand the end-to-end payroll process, including any recent changes in legislation. Being able to discuss specific examples from your experience will show that you're not just familiar with the theory but can apply it practically.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a fantastic customer experience, be prepared to share examples of how you've gone above and beyond for clients in the past. Think about situations where you resolved issues or improved processes, and be ready to explain how you did it.
✨Demonstrate Attention to Detail
Highlight your ability to spot errors and ensure accuracy in your work. You might want to prepare a few scenarios where your attention to detail made a significant difference. This could be anything from catching a payroll error to improving a reporting process.
✨Be Ready for Technical Questions
Since you'll be working with databases and software packages, especially Excel, expect some technical questions. Brush up on your Excel skills and be ready to discuss how you've used technology to streamline payroll processes or solve problems in previous roles.
