At a Glance
- Tasks: Coordinate payroll operations and deliver exceptional customer service to clients.
- Company: Dynamic company with a hybrid working model in Aberdeen and Edinburgh.
- Benefits: Flexible working hours, training provided, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Join a team that values attention to detail and customer satisfaction.
- Qualifications: Customer service experience; payroll knowledge is a plus but not required.
The predicted salary is between 27000 - 33000 £ per year.
The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best-in-class customer experience. We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be:
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service.
- Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately.
- Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement.
- Preparing monthly governance reports by country.
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes.
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed.
- Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels.
Does this sound like you?
- Experience in a customer service / administration environment.
- Payroll experience would be advantageous, but training will be provided.
- Self-motivated with a passion for great service delivery.
- A genuine commitment to delivering the highest standards of customer service.
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution.
- Really good skills with databases, systems and software packages, especially Microsoft Excel.
- An honest and authentic communication style, able to face into both positive and difficult conversations.
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind.
EMEA Payroll Coordinator (UK) in Edinburgh employer: activpayroll
As an EMEA Payroll Coordinator with us, you'll be part of a dynamic team that values accuracy and exceptional customer service in our hybrid work environment based in Aberdeen or Edinburgh. We prioritise employee growth through comprehensive training and support, fostering a collaborative culture where your contributions are recognised and valued. Join us to enjoy a fulfilling career with opportunities for professional development while making a meaningful impact on our global payroll operations.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Payroll Coordinator (UK) in Edinburgh
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at activpayroll!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at activpayroll.
We think you need these skills to ace EMEA Payroll Coordinator (UK) in Edinburgh
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at activpayroll. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to activpayroll and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at activpayroll. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to activpayroll's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at activpayroll
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with activpayroll.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at activpayroll will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact activpayroll and how you would contribute to adapting HR strategies.
