At a Glance
- Tasks: Coordinate payroll operations and deliver exceptional customer service to clients.
- Company: Dynamic company with a hybrid working model in Aberdeen and Edinburgh.
- Benefits: Flexible working hours, training provided, and a supportive team environment.
- Other info: Great opportunity for career growth in a collaborative and detail-oriented team.
- Why this job: Join a vital role in global payroll and make a real difference for clients.
- Qualifications: Customer service experience; payroll knowledge is a plus but not required.
The predicted salary is between 28800 - 48000 £ per year.
EMEA Payroll Coordinator
Department: Operations
Employment Type: Permanent
Location: Edinburgh, Scotland
Reporting To: EMEA Payroll Team Lead
Description
The EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best‑in‑class customer experience.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be...
- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
- Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports by country
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
Does this sound like you?
- Experience in a customer service / administration environment
- Payroll experience would be advantageous, but training will be provided
- Self‑motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
EMEA Payroll Coordinator employer: activpayroll Ltd.
As an EMEA Payroll Coordinator in our Aberdeen office, you'll join a dynamic team that values collaboration and excellence in customer service. We offer a hybrid working model, fostering a flexible work culture that prioritises employee well-being and growth opportunities. With comprehensive training and a commitment to continuous improvement, we empower our employees to thrive in their roles while contributing to a best-in-class payroll experience for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Payroll Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the payroll and operations field on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common payroll scenarios and customer service challenges. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your attention to detail! During interviews, share examples of how you've caught errors or improved processes in previous roles. This will highlight your commitment to delivering high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of our fantastic customer service journey.
We think you need these skills to ace EMEA Payroll Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the EMEA Payroll Coordinator role. Highlight any customer service or payroll experience you have, and don’t forget to showcase your attention to detail – it’s a biggie for us!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering great service and how your skills align with our needs. Keep it friendly and authentic – we love that!
Show Off Your Skills:We’re keen on seeing your database and Excel skills in action. If you’ve got any examples of how you’ve used these tools to improve processes or solve problems, make sure to include them in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at activpayroll Ltd.
✨Know Your Payroll Basics
Even if you haven't worked in payroll before, brush up on the basics. Understand key terms and processes related to payroll operations. This will show your interviewers that you're proactive and eager to learn.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you resolved issues or improved client satisfaction, as this role is all about providing a fantastic customer experience.
✨Demonstrate Attention to Detail
Be ready to discuss situations where your attention to detail made a difference. You might even want to bring a checklist or a sample report to illustrate how you ensure accuracy in your work.
✨Familiarise Yourself with Microsoft Excel
Since strong Excel skills are essential for this role, practice using functions and formulas that are commonly used in payroll processing. Mention any relevant projects or tasks where you've successfully used Excel to manage data.
