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For Companies At a Glance
- Tasks: Deliver innovative integration solutions and enhance customer experiences through technical expertise.
- Company: Join a forward-thinking tech company with a focus on collaboration and client success.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, making a real difference in client integrations.
- Qualifications: Degree in IT or Computer Science; experience in client-facing roles is a plus.
- Other info: Dynamic work environment with excellent career advancement opportunities.
The predicted salary is between 30000 - 50000 £ per year.
The Integrations Specialist role is a critical customer enabler, responsible for assisting in the design and implementation of data delivery mechanisms. Working directly with customers and internal stakeholders, this role acts as our technical expert providing dedicated technical assistance on the inbound and outbound integration and API technology utilised to get payroll processes up and running.
This is a great hybrid technical and client facing role, where you will be working in collaboration with the client to manage the end-to-end implementation of their integration options, giving them support and advice on the best solutions and ensuring that data integrity is maintained.
On a typical day, it looks like this...
- You’ll work on the end-to-end delivery of new strategic technology partner integration solutions, including analysis, scoping, technical design, testing, roll-out and documentation.
- Keeping customer experience and satisfaction in mind, you’ll identify change requests for technical development that will improve the integration experience or the service.
- Working with our development team, you’ll liaise to help design and scope enhancements to integration solutions based on Customer and Operations Team feedback.
To be brilliant in this role, you'll...
- Be a solutions focussed IT professional with experience in a client facing environment (e.g. service desk, applications support).
- Be degree qualified in IT, Computer Science or equivalent technical qualification.
- Have knowledge and experience of supporting HCM applications (e.g. Workday) - this would be a great asset, but not essential.
- Have knowledge of modern integration technologies, principles and best practice.
- Have experience of developing process documentation including process flows, user guides and technical requirements.
- Have great customer service skills with the ability to act as a trusted advisor and build great relationships with clients.
Technical Solutions Analyst in Edinburgh employer: activpayroll Ltd.
Contact Detail:
activpayroll Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Analyst in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Technical Solutions Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to integration technologies and client-facing scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles, especially those involving customer service and technical solutions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Technical Solutions Analyst in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Solutions Analyst role. Highlight your experience with client-facing environments and integration technologies, as this will show us you're a great fit!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with the job description. If you’ve worked with HCM applications or have experience in process documentation, let us know!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your experiences and achievements are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at activpayroll Ltd.
✨Know Your Tech
Make sure you brush up on your knowledge of modern integration technologies and principles. Be ready to discuss how you've applied these in past roles, especially in client-facing situations. This will show that you're not just familiar with the tech but can also communicate it effectively to clients.
✨Customer-Centric Mindset
Since this role is all about enhancing customer experience, think of examples where you've gone above and beyond for a client. Prepare to share specific instances where your actions led to improved satisfaction or successful outcomes.
✨Documentation Skills Matter
Be prepared to talk about your experience with developing process documentation. Bring examples of user guides or technical requirements you've created. This will demonstrate your ability to communicate complex information clearly and effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show your great customer service skills by being personable and engaging. Remember, they want to see if you can be a trusted advisor to their clients, so let your personality shine through!
