Department: Operations
Employment Type: Permanent
Location: Edinburgh, Scotland
Reporting To: EMEA Payroll Team Lead
DescriptionThe EMEA Payroll Coordinator role is at the heart of our ongoing global payroll operations, acting as the interface between our global customers and in-country partners to ensure that their payrolls are consistently delivered accurately and on time while providing a best in class customer experience.
We have offices in Aberdeen and Edinburgh, and have adopted hybrid working in both locations. We're happy to discuss how that might look for you as part of the hiring process.
On a typical day, you'll be- Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
- Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
- Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
- Preparing monthly governance reports by country
- Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
- Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
- Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
- Experience in a customer service / administration environment
- Payroll experience would be advantageous, but training will be provided
- Self motivated with a passion for great service delivery
- A genuine commitment to delivering the highest standards of customer service
- An unusually high attention to detail, with the ability to spot errors or notice when things "just don't look right" - and motivated to follow these through to resolution
- Really good skills with databases, systems and software packages, especially Microsoft Excel
- An honest and authentic communication style, able to face into both positive and difficult conversations
- A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind
EMEA Payroll Coordinator in Edinburgh employer: activpayroll Ltd.
At activpayroll, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With offices in both Aberdeen and Edinburgh, we embrace hybrid working, providing flexibility to our employees while ensuring they have access to comprehensive training and growth opportunities within the payroll sector. Join us to be part of a forward-thinking team that values your contributions and supports your professional journey in delivering top-notch payroll solutions to our diverse clientele.
