At a Glance
- Tasks: Lead a dynamic team in a fun-filled environment, ensuring top-notch customer service and cleanliness.
- Company: Join Playzone, a leading UK Soft Play Centre with over 20 years of experience.
- Benefits: Enjoy staff discounts, free parking, reduced meals, and personal development opportunities.
- Other info: Flexible two days on, two days off rota, including weekends and holidays.
- Why this job: Be part of an exciting journey to grow the UK's best Soft Play group.
- Qualifications: Management experience in hospitality or retail is essential; strong communication skills are a must.
The predicted salary is between 28000 - 34000 £ per year.
Please note, you must have Management experience, or extensive Supervisory experience in a Hospitality, Food Retail or Leisure environment to be suitable to apply for this post. Playzone is part of a three-site group of Soft Play Centres based around the UK, with hopefully more sites to follow. Established over 20 years ago as a Children’s Soft Play Centre, Playzone has grown to provide a wide range of offerings to our customers in addition to Daytime Play, including Adult Nights and Private Hires.
We want to be the leading UK Soft Play group for offering such a wide range of events. To be a part of this successful company, and help us to achieve this aim, you will have the desire to exceed our goals while identifying new areas of growth as part of our day-to-day operations.
Managing the Site team, and working within the team, you will focus on driving customer service excellence, maintaining exemplary standards of cleanliness and hygiene, increasing sales and maximising site profitability. You will continue to exceed your site’s KPIs and maintain the company standards while following company guidelines and procedures. Most importantly you will represent Playzone in the most professional manner.
- Customer Service
- Maintain customer retention by providing first class service.
- Deal with enquiries and complaints, and resolving the issue/request in line with Head office requirements.
- Drive consistency within your internal teams to achieve the highest service levels.
- Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Analyse weekly reports to assist you in making key decisions.
- Engage and motivate customers into making purchases on site.
- Manage and monitor staffing levels to maximise profitability.
- Standards of Cleanliness and Hygiene
- Ensure that daily/weekly/monthly requirements are applied to your site and maintain high cleanliness standards at all times.
- Making sure that all new products are visible and in the correct locations.
- Training & Development
- Develop existing team members and encourage progression within the company.
- Hold regular training meetings on site, making sure the team around you are able to maintain the high standards required.
- Keep track of internal progression, ensuring all personnel complete the relevant training.
Skills, Experience & Knowledge Needed
- Retail or Catering Management experience would be advantageous.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills- Microsoft Outlook, Word and Excel.
We recognise our employees hard work, and in turn, we offer them the following benefits:
- Staff Discount on certain booking types
- Free on site parking
- Reduced cost staff meals
- Staff discount on certain other foods and beverages
- Personal development opportunities to learn and develop at work.
Site Management roles operate on a 'two days on, two days off' rota system, that includes weekends, school holidays and some evenings. You will need to have full flexibility to accommodate this. This is a 'hands on' role working within the team that you will manage.
Applications that meet the skills criteria will be contacted for a 1st stage zoom. Shortlisted candidates will then be invited to interview with the hiring team.
Job Types: Permanent, Full-time
Pay: £28,000.00-£34,000.00 per year, paid via an hourly rate up to £17
Experience requirements:
- Management: minimum 2 years (required)
- Hospitality: minimum 1 year (preferred)
- Food service: minimum 1 year (preferred)
Licence/Certification:
- Personal Licence (preferred)
- Driving Licence (required)
Work Location: In person at Swansea SA7
General Manager in Swansea employer: ACTIVITY TIME LIMITED
Playzone is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Swansea. With a commitment to employee development, we offer personal growth opportunities alongside competitive benefits such as staff discounts and free onsite parking. Join us in our mission to lead the UK Soft Play industry while enjoying a flexible rota system that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Swansea
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality and leisure sectors. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Playzone and its values, and think about how your management experience aligns with their goals. Practice common interview questions and come up with examples that showcase your customer service excellence and team leadership skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet the hiring team, let your passion for the role shine through. Share your ideas on how to drive sales and improve customer experiences at Playzone. They want to see your enthusiasm and vision for the future!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Playzone family. So, get your application in and let’s make some magic happen!
We think you need these skills to ace General Manager in Swansea
Some tips for your application 🫡
Show Off Your Management Experience:Make sure to highlight your management or supervisory experience in hospitality, food retail, or leisure. We want to see how you've led teams and driven success in similar environments, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the General Manager role. Use keywords from the job description to show us you understand what we’re looking for and how you fit the bill.
Demonstrate Customer Service Skills:Since customer service is key for us at Playzone, share specific examples of how you've provided excellent service in the past. This will help us see your commitment to maintaining high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Playzone!
How to prepare for a job interview at ACTIVITY TIME LIMITED
✨Know Your Stuff
Make sure you brush up on your management experience, especially in hospitality or food retail. Be ready to share specific examples of how you've driven customer service excellence and maintained high standards in previous roles.
✨Showcase Your Leadership Skills
Prepare to discuss how you've developed team members and handled training. Think of instances where you've motivated your team to exceed KPIs and how you’ve dealt with challenges in a hands-on manner.
✨Be Data-Driven
Familiarise yourself with analysing reports and making key decisions based on data. Be prepared to talk about how you've used sales data to drive profitability and improve service levels in your past roles.
✨Demonstrate Flexibility
Since the role requires a flexible schedule, be ready to discuss your availability and willingness to work weekends and holidays. Highlight any previous experiences where you adapted to changing schedules or demands.
