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For Companies At a Glance
- Tasks: Make outbound calls to generate leads and provide excellent customer service.
- Company: Join a forward-thinking company offering flexible remote work opportunities.
- Benefits: Competitive salary, 30 days holiday, and comprehensive training provided.
- Why this job: Perfect for students seeking flexible hours while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: Fun atmosphere with career development opportunities and employee recognition.
Job Description:
Company Outline
We are excited to offer an opportunity to join our team as part of a new pilot initiative trialling fully remote working. As a forward-thinking company, we’re always looking at ways to offer greater flexibility to our employees while continuing to deliver outstanding service to our customers.
ActiveQuote provides Life, Health and Income Protection insurance advice to customers via a wide range of insurers, including Aviva, AXA, Bupa, Vitality, AIG, L&G to name but a few.
We operate some of the UK\’s leading price comparison sites for Health Insurance, Income Protection and Life Insurance with significant innovations and USPs through our world-leading software. We power some of the UK\’s leading household comparison sites including MoneySuperMarket, GoCompare and Money Saving Expert.
About the Role
We’re looking for Sales Coordinators to join us on a part-time basis (16–25 hours per week, 1 Saturday shift a month). This is a fully remote position with occasional in-office attendance required for training purposes, offering flexible shifts that work around you – Ideal for those looking for flexible hours to fit around other commitments – such as school runs, further education, caring responsibilities or any other commitments.
Example shift patterns include:
10:00 AM – 2:00 PM – Mon – Sat
9:00 AM – 1:00 PM – Mon – Sat
4:00 PM – 8:00 PM – Mon – Thurs
We understand that flexibility is key, and we’re happy to discuss shift options that suit your lifestyle and meet customer needs.
Location Requirement
This is a remote role; however, as part of a pilot programme, we require candidates to be based within a 20-mile radius of our office in Cardiff Bay. This is to accommodate occasional in-person meetings, training sessions, or support as needed.
Training & Support
Comprehensive training will be provided to set you up for success in your new role. You’ll be supported by an experienced team manager and provided with the tools you need to thrive in a remote environment.
Job Scope
As an ActiveQuote Sales Coordinator, you will form part of the Sales function and will be the first contact with a customer, explaining the features of ActiveQuote and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.
The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.
Responsibilities and Duties
- Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
- Ensure all leads generated are correctly qualified as per the Sales Coordinator script
- Clearly and concisely promote the features and benefits of ActiveQuote, our products and the advised sales process, whilst taking advantage of cross sell opportunities
- Achieve and maintain targets for productivity, quality and compliance
- Support colleagues and the management team to ensure the best possible outcome for ActiveQuote and our clients
- Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
- To constantly display and encourage ActiveQuote company values of INTEGRITY, UNITY, INNOVATION and PASSION
Skills & Education
Essential
- Excellent communication skills both verbally and written towards all our customers and insurers
- A dedication to being reliable, honest and passionate about our customers
- Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
- Strong commitment to delivering exceptional customer experience
- Strong ability to follow scripts
- Proactive and driven individual with a desire to develop
- Capable of meeting targets and goals, with the ability to self-motivate
- Highly resilient
- Minimum of 3 GCSEs including Maths and English at grade C or above
Desirable
- 6 months customer service experience
- Experience of working within an outbound call centre role, and/or within financial services or regulated environment
- Administration qualification (e.g. NVQ)
What We’re Offering
- Salary – £25,077 Pro rata
- 30 days holiday per year (inclusive of bank holidays)
- Full ongoing training will be provided
- A hardworking but fun and lively atmosphere with opportunities to develop within the business
Benefits and Perks
- Pension Plan
- Extra day off for your birthday
- Enhanced maternity and paternity package
- Opportunities for career development
- Employee recognition scheme
- Bupa Health Insurance – full cover (available as an additional benefit upon permanent employment)
- Income Protection cover (available as an additional benefit upon permanent employment)
Sales Coordinator - 6 Months FTC employer: ActiveQuote
Contact Detail:
ActiveQuote Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator - 6 Months FTC
✨Tip Number 1
Get to know the company inside out! Research ActiveQuote, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to clearly explain features and benefits is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that Sales Coordinator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at ActiveQuote.
We think you need these skills to ace Sales Coordinator - 6 Months FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Coordinator role. Highlight your communication skills and any relevant experience in customer service or outbound calls. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm shine through in your application! We love candidates who are passionate about delivering exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at ActiveQuote
✨Know Your Stuff
Before the interview, make sure you understand ActiveQuote's services and how they operate. Familiarise yourself with their products and the insurance industry in general. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. Think about your past experiences and how they relate to the skills required for this Sales Coordinator position. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly.
✨Show Your Flexibility
Since this role offers flexible hours, be prepared to discuss your availability and how you can adapt to different shift patterns. Highlight any previous experience where you successfully managed your time around other commitments, as this will demonstrate your ability to thrive in a remote working environment.
✨Emphasise Team Spirit
ActiveQuote values integrity, unity, innovation, and passion. Be ready to share examples of how you've contributed to a positive team environment in the past. This could be through collaboration, supporting colleagues, or maintaining a strong work ethic, which aligns with their company culture.