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For Companies At a Glance
- Tasks: Be the go-to person for client needs and build strong relationships.
- Company: Join ActiveFence, tackling Trust & Safety challenges with top tech companies.
- Benefits: Enjoy growth opportunities and a supportive, mission-driven team culture.
- Why this job: Make a real impact while working in a cutting-edge field.
- Qualifications: 3+ years in customer-facing roles; Trust & Safety experience preferred.
- Other info: Ideal for adaptable team players eager to solve complex problems.
The predicted salary is between 36000 - 60000 £ per year.
Description
What You’ll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
Requirements
- Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
About ActiveFence
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Trust & Safety Engagement Manager employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Engagement Manager
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in Trust & Safety. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the Trust & Safety field. Attend relevant webinars, workshops, or conferences to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving skills and adaptability to demonstrate your fit for the role.
✨Tip Number 4
Showcase your collaborative spirit by discussing any cross-functional projects you've been involved in. Emphasizing your ability to work with diverse teams will resonate well with our mission-driven culture.
We think you need these skills to ace Trust & Safety Engagement Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Trust & Safety Engagement Manager position. Make sure you understand the key responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 3+ years of experience in customer-facing roles, particularly in Trust & Safety or related industries. Provide specific examples of how you've built trust-based relationships with clients and resolved complex challenges.
Showcase Your People Skills: Demonstrate your exceptional interpersonal and communication skills in your application. Use examples that illustrate your collaborative approach and ability to work cross-functionally with various stakeholders.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the role and the company. Mention why you are drawn to ActiveFence and how your values align with their mission-driven approach.
How to prepare for a job interview at ActiveFence
✨Showcase Your Customer-Facing Experience
Make sure to highlight your previous roles in customer-facing positions, especially those related to Trust & Safety. Share specific examples of how you've built and maintained strong relationships with clients.
✨Demonstrate Problem-Solving Skills
Prepare to discuss complex challenges you've faced in past roles and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasize Collaboration
Since this role requires working cross-functionally, be ready to provide examples of successful collaborations with different departments. Highlight your ability to communicate and work well with diverse teams.
✨Express Your Adaptability
Share instances where you've had to adapt to changing circumstances or learn new skills quickly. This will demonstrate your eagerness to grow and thrive in a dynamic environment.
