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For Companies At a Glance
- Tasks: Act as the main contact for clients, ensuring their needs are met and relationships are strong.
- Company: Join ActiveFence, a mission-driven team tackling Trust & Safety challenges in tech.
- Benefits: Enjoy growth opportunities, a supportive culture, and competitive salary ranging from 100-120K OTE.
- Why this job: Be part of a dynamic environment where your problem-solving skills can shine and make an impact.
- Qualifications: 3+ years in customer-facing roles, ideally in Trust & Safety; strong communication and adaptability required.
- Other info: Intelligence/investigations experience is a plus; collaboration across departments is key.
The predicted salary is between 72000 - 86400 £ per year.
Description
What You’ll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
For USA only – The salary range for this role is 100-120K OTE – Range may vary based on experience.
Requirements
- Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
About ActiveFence
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Trust & Safety Engagement Manager employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Engagement Manager
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in Trust & Safety. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to the field.
✨Tip Number 2
Network with professionals in the Trust & Safety space. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare specific examples of how you've built trust-based relationships with clients in previous roles. Highlight your problem-solving skills and adaptability, as these are crucial for the Trust & Safety Engagement Manager position.
✨Tip Number 4
Showcase your ability to collaborate across departments by discussing past experiences where you worked with different teams to achieve a common goal. This will align well with the collaborative nature of the role at StudySmarter.
We think you need these skills to ace Trust & Safety Engagement Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Trust & Safety Engagement Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Relevant Experience: In your application, emphasize your 3+ years of customer-facing experience, particularly in Trust & Safety or related fields. Provide specific examples of how you've built relationships and solved problems in previous roles.
Showcase Interpersonal Skills: Since exceptional interpersonal and communication skills are crucial for this role, make sure to illustrate these qualities in your cover letter. Share anecdotes that demonstrate your collaborative approach and ability to work with diverse teams.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of ActiveFence. Mention your eagerness to learn and adapt in a dynamic environment, as well as your commitment to enhancing customer experiences.
How to prepare for a job interview at ActiveFence
✨Showcase Your Customer-Facing Experience
Highlight your previous roles where you interacted directly with clients. Be prepared to discuss specific examples of how you built trust and resolved issues, as this aligns closely with the responsibilities of a Trust & Safety Engagement Manager.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you navigated complex challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical thinking and detail-oriented approach.
✨Emphasize Interpersonal Skills
Since this role requires exceptional communication and collaboration, practice articulating your thoughts clearly. Be ready to discuss how you foster relationships with stakeholders and work effectively in a team setting.
✨Research ActiveFence and Industry Trends
Familiarize yourself with ActiveFence's mission and the current Trust & Safety landscape. Being knowledgeable about industry challenges will demonstrate your genuine interest in the role and help you engage in meaningful conversations during the interview.
