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For Companies At a Glance
- Tasks: Be the go-to person for client needs and ensure their satisfaction.
- Company: Join ActiveFence, a mission-driven company protecting users from online harm.
- Benefits: Enjoy growth opportunities in a cutting-edge field with a supportive team.
- Why this job: Work with top tech companies to tackle Trust & Safety challenges.
- Qualifications: 3+ years in customer-facing roles, ideally in Trust & Safety; technical background required.
- Other info: Collaborate across departments to enhance customer experience and retention.
The predicted salary is between 36000 - 60000 £ per year.
Description
What You’ll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
Requirements
What We’re Looking For?
- Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
- Technical Background: Experience working in malware detection, cyber security vulnerabilities, security research, or other technical areas is a must.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
About ActiveFence
ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.
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Technical T&S Engagement Manager employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical T&S Engagement Manager
✨Tip Number 1
Familiarize yourself with the Trust & Safety landscape. Understanding the current challenges and trends in this field will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Highlight your technical background in malware detection or cybersecurity during networking opportunities. Engaging with professionals in these areas can lead to valuable connections and insights that may help you stand out as a candidate.
✨Tip Number 3
Practice your interpersonal and communication skills in various settings. Being able to convey complex information clearly and build rapport with different stakeholders is crucial for this role, so seek out opportunities to refine these skills.
✨Tip Number 4
Stay adaptable and open to learning. The Trust & Safety industry is constantly evolving, so showing your willingness to grow and tackle new challenges will make you an attractive candidate for the Technical T&S Engagement Manager position.
We think you need these skills to ace Technical T&S Engagement Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical T&S Engagement Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your customer-facing experience, particularly in Trust & Safety or related fields. Include specific examples of how you've built relationships with clients and resolved complex challenges.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and problem-solving abilities. Mention your technical background in areas like malware detection or cybersecurity, and explain how you can add value to ActiveFence.
Highlight Relevant Experience: In your application, be sure to detail your experience in monitoring customer health and satisfaction. Provide examples of how you've tracked feedback and collaborated across departments to achieve exceptional outcomes.
How to prepare for a job interview at ActiveFence
✨Showcase Your Customer-Facing Experience
Highlight your previous roles where you interacted directly with clients. Be prepared to discuss specific examples of how you built trust and resolved issues, as this aligns with the company's focus on strong client relationships.
✨Demonstrate Technical Knowledge
Since a technical background is crucial for this role, be ready to talk about your experience in malware detection or cybersecurity. Discuss any relevant projects or challenges you've faced that showcase your expertise in these areas.
✨Emphasize Problem-Solving Skills
Prepare to share examples of complex challenges you've navigated in past roles. Focus on your analytical approach and how you identified risks and opportunities, which is essential for monitoring customer health and satisfaction.
✨Exhibit Collaborative Spirit
This position requires working cross-functionally, so be sure to illustrate your ability to collaborate with different teams. Share stories that demonstrate your no-ego approach and how you’ve successfully worked with multiple stakeholders to achieve common goals.
