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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their needs are met and relationships thrive.
- Company: Join ActiveFence, a leader in online safety solutions for major tech firms.
- Benefits: Enjoy growth opportunities, a supportive team, and a mission-driven environment.
- Why this job: Make a real impact in Trust & Safety while working with top tech companies.
- Qualifications: 3+ years in customer-facing roles with strong communication and problem-solving skills.
- Other info: Dynamic workplace with a focus on integrity and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Engagement Manager (UK) role at ActiveFence.
Responsibilities
- Reporting to the Director of Strategic Accounts, act as the primary point of contact for dayâtoâday client needs, ensuring timely responses and solutions.
- Build and nurture strong, trustâbased relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
What We're Looking For
- Experience: 3+ years in a customerâfacing role, ideally in Trust & Safety or a related industry; intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a noâego, collaborative approach.
- ProblemâSolving: Sharp, detailâoriented, capable of navigating complex challenges.
- Adaptability: Eager to learn, grow and thrive in a dynamic environment.
- Team Player: Proven ability to work crossâfunctionally and across multiple stakeholders.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, missionâdriven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cuttingâedge field.
About ActiveFence
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models and the world's largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build userâgenerated and GenAI products, ActiveFence empowers security, AI and policy teams with lowâlatency RealâTime Guardrails and a continuous Red Teaming program that pressureâtests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmfulâcontent detection and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Other Details
- Seniority level: MidâSenior level
- Employment type: Fullâtime
- Job function: Business Development and Sales
- Industries: Software Development
Engagement Manager (UK/Israel) in London employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Engagement Manager (UK/Israel) in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at ActiveFence. A friendly chat can open doors that applications alone can't.
â¨Tip Number 2
Prepare for the interview by researching ActiveFence and its mission. Understand their Trust & Safety challenges and think about how your experience aligns with their needs. Show them youâre not just another candidate!
â¨Tip Number 3
Practice your people skills! Since this role is all about building relationships, be ready to demonstrate your exceptional interpersonal abilities during the interview. Share examples of how you've successfully navigated complex customer situations.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in joining the ActiveFence team.
We think you need these skills to ace Engagement Manager (UK/Israel) in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer-facing roles and how it aligns with our mission at ActiveFence. We want to see how you can bring value to our team!
Show Off Your People Skills: Since this role is all about building relationships, donât shy away from showcasing your exceptional interpersonal skills. Share examples of how you've successfully collaborated with clients or teams in the past. We love a good team player!
Demonstrate Problem-Solving Abilities: Weâre looking for someone who can navigate complex challenges. Include specific instances where youâve tackled tough problems and what the outcomes were. This will show us that youâre detail-oriented and ready to take on the dynamic environment at ActiveFence.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at ActiveFence
â¨Know Your Customer
Before the interview, research ActiveFence and its role in Trust & Safety. Understand their mission, values, and the specific challenges they address. This will help you demonstrate your genuine interest and how your experience aligns with their goals.
â¨Showcase Your People Skills
As an Engagement Manager, strong interpersonal skills are crucial. Prepare examples of how you've built trust-based relationships with clients in the past. Highlight your collaborative approach and how youâve successfully navigated complex customer needs.
â¨Problem-Solving Mindset
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your detail-oriented and adaptable nature.
â¨Cross-Functional Collaboration
ActiveFence values teamwork across departments. Think of instances where you've worked with different teams to achieve a common goal. Be prepared to explain how you facilitated communication and collaboration to enhance customer outcomes.
