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For Companies At a Glance
- Tasks: Be the go-to person for client needs and ensure their satisfaction.
- Company: Join ActiveFence, a leader in online safety solutions.
- Benefits: Enjoy growth opportunities and be part of a mission-driven team.
- Why this job: Work with top tech firms to tackle critical Trust & Safety challenges.
- Qualifications: 3+ years in customer-facing roles with strong people skills.
- Other info: Dynamic environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and elevate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
Requirements
- Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
About ActiveFence
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world's largest enterprises and tech platforms every day.
As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Engagement Manager (UK) in London employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager (UK) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Engagement Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their mission and values, especially around Trust & Safety, so you can show how you align with their goals and can contribute to their success.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've navigated complex challenges. This will demonstrate your adaptability and sharp thinking, which are key for the Engagement Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our mission-driven team at ActiveFence.
We think you need these skills to ace Engagement Manager (UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer-facing positions and how it aligns with our mission at StudySmarter.
Showcase Your People Skills: We value exceptional interpersonal skills, so don’t shy away from sharing examples of how you've built strong relationships with clients. This is your chance to shine!
Demonstrate Problem-Solving Abilities: In your application, include specific instances where you’ve navigated complex challenges. We love seeing how you tackle problems head-on and find innovative solutions.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at ActiveFence
✨Know Your Stuff
Before the interview, dive deep into ActiveFence's mission and values. Understand their role in Trust & Safety and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their needs.
✨Showcase Your People Skills
As an Engagement Manager, strong interpersonal skills are key. Prepare examples of how you've built trust-based relationships with clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your collaborative approach.
✨Problem-Solving Mindset
Be ready to tackle hypothetical scenarios related to customer challenges. Think about how you would identify risks and opportunities for expansion. This will demonstrate your sharp, detail-oriented problem-solving abilities that are crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer satisfaction and how they measure success. This not only shows your enthusiasm but also gives you a chance to assess if the company culture aligns with your values.
