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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring their needs are met and relationships thrive.
- Company: Join a mission-driven team tackling Trust & Safety challenges in tech.
- Benefits: Enjoy growth opportunities, a supportive culture, and a chance to make an impact.
- Why this job: Work with top tech companies and enhance customer experiences in a dynamic field.
- Qualifications: 3+ years in Project Management with strong people skills and problem-solving abilities.
- Other info: Collaborative environment with opportunities to learn and grow.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Engagement Manager role at ActiveFence.
Responsibilities
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Raise and elevate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
- Translate technical information into clear, engaging stories for technical and non-technical stakeholders.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cuttingâedge field.
What We're Looking For
- Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customerâfacing role.
- People Skills: Exceptional interpersonal and communication skills with a noâego, collaborative approach.
- ProblemâSolving: Sharp, detailâoriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work crossâfunctionally and across multiple stakeholders.
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Sales, Project Management, and Customer Service
- Industries: Software Development, Business Consulting and Services, and Financial Services
- Location: London, England, United Kingdom
Engagement Manager in London employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Engagement Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at ActiveFence or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
â¨Tip Number 2
Prepare for interviews by practising common questions related to customer engagement and project management. We recommend role-playing with a friend to get comfortable with articulating your experiences and how they align with the Engagement Manager role.
â¨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you navigated complex challenges in previous roles. This will demonstrate your adaptability and ability to thrive in dynamic environments, just like what ActiveFence is looking for.
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Engagement Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in Project Management and any customer-facing roles you've had, as this will show us you're a great fit for the position.
Showcase Your People Skills: We love candidates who can communicate effectively and work well with others. Use your application to demonstrate your exceptional interpersonal skills and how you've successfully collaborated with teams or clients in the past.
Highlight Problem-Solving Abilities: In your written application, share examples of how you've tackled complex challenges. We want to see your sharp, detail-oriented approach to problem-solving, so donât hold back on those success stories!
Keep It Engaging: Remember to translate your experiences into clear, engaging narratives. We appreciate a good story, especially when it comes to technical information. Make it relatable for both technical and non-technical stakeholders!
How to prepare for a job interview at ActiveFence
â¨Know Your Clients
Before the interview, research ActiveFence and their client base. Understand their Trust & Safety challenges and think about how your experience can help address these issues. This will show that you're proactive and genuinely interested in the role.
â¨Showcase Your People Skills
Since this role requires exceptional interpersonal skills, prepare examples of how you've built strong relationships with clients in the past. Be ready to discuss specific situations where your communication made a difference in customer satisfaction.
â¨Demonstrate Problem-Solving Abilities
Think of complex challenges you've faced in previous roles and how you navigated them. Be prepared to share these stories during the interview, highlighting your detail-oriented approach and adaptability in dynamic environments.
â¨Translate Technical Jargon
Practice explaining technical concepts in simple terms. Since you'll need to communicate with both technical and non-technical stakeholders, being able to translate complex information into engaging stories will be key to your success in the role.
