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For Companies At a Glance
- Tasks: Act as the main contact for clients, ensuring their needs are met and relationships are nurtured.
- Company: Join Alice, a leading trust and safety company in the AI era.
- Benefits: Opportunities for growth, professional development, and working with top tech names.
- Why this job: Make a real impact in Trust & Safety while collaborating with a mission-driven team.
- Qualifications: 3+ years in Project Management with strong people skills and problem-solving abilities.
- Other info: Dynamic environment focused on innovation and customer satisfaction.
The predicted salary is between 50000 - 60000 £ per year.
Responsibilities
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust-based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and escalate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
- Translate technical information into clear, engaging stories for technical and non-technical stakeholders.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
Qualifications
- Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customer-facing role.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
About Alice
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.
Engagement Manager (UK) in England employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager (UK) in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Engagement Manager role. Think about how you can showcase your problem-solving skills and adaptability in real-life situations.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple way to show appreciation and keep yourself top of mind. Mention something specific from the conversation to make it personal!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our mission-driven team. Plus, it shows your genuine interest in the role.
We think you need these skills to ace Engagement Manager (UK) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in project management and customer-facing roles, and don’t forget to showcase those people skills we value so much!
Showcase Your Problem-Solving Skills: We love a good problem-solver! In your application, share specific examples of how you've navigated complex challenges in the past. This will help us see how you can add value to our team.
Be Clear and Engaging: When translating your experiences into your application, keep it clear and engaging. Remember, we want to see how you can communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ActiveFence
✨Know Your Stuff
Make sure you understand the ins and outs of the role of Engagement Manager. Familiarise yourself with the key responsibilities, especially around client relationships and customer satisfaction. Research Alice’s mission and how they tackle Trust & Safety challenges to show you’re genuinely interested.
✨Showcase Your People Skills
Since this role requires exceptional interpersonal skills, prepare examples that highlight your ability to build trust-based relationships. Think of times when you successfully navigated complex challenges or collaborated across departments to achieve a common goal.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare to discuss specific situations where you identified risks or opportunities for expansion and how you addressed them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
As an Engagement Manager, you'll need to translate technical information into engaging stories. Practice explaining complex concepts in simple terms. This will not only help you in the interview but also demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.