Engagement Manager (UK/Israel)

Engagement Manager (UK)

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Responsibilities

• Reporting to the Director of Strategic Accounts, act as the primary point of contact for day‑to‑day client needs, ensuring timely responses and solutions.
• Build and nurture strong, trust‑based relationships with enterprise customers.
• Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
• Track customer feedback, goals and milestones, providing regular updates to internal stakeholders.
• Collaborate across departments to deliver exceptional customer outcomes.
• Raise potential risks, ensuring swift resolution and customer retention.
• Continuously identify ways to add value and improve the customer experience.

What We’re Looking For

• Experience: 3+ years in a customer‑facing role, ideally in Trust & Safety or a related industry; intelligence/investigations experience is a plus.
• People Skills: Exceptional interpersonal and communication skills with a no‑ego, collaborative approach.
• Problem‑Solving: Sharp, detail‑oriented, capable of navigating complex challenges.
• Adaptability: Eager to learn, grow and thrive in a dynamic environment.
• Team Player: Proven ability to work cross‑functionally and across multiple stakeholders.

Why Join Us?

• Work with some of the biggest names in tech to address critical Trust & Safety challenges.
• Be part of a supportive, mission‑driven team that values integrity and innovation.
• Enjoy opportunities for growth and professional development in a cutting‑edge field.

About ActiveFence

ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user‑generated and GenAI products, ActiveFence empowers security, AI and policy teams with low‑latency Real‑Time Guardrails and a continuous Red Teaming program that pressure‑tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful‑content detection and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.

Other Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Business Development and Sales
• Industries: Software Development