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For Companies At a Glance
- Tasks: Be the go-to person for client needs and build strong relationships with enterprise customers.
- Company: Join ActiveFence, a leader in online security and safety solutions.
- Benefits: Enjoy growth opportunities, a supportive team, and work with top tech companies.
- Why this job: Make a real impact in Trust & Safety while developing your career in a dynamic field.
- Qualifications: 3+ years in a customer-facing role with strong communication and problem-solving skills.
- Other info: Collaborative environment focused on innovation and integrity.
The predicted salary is between 28800 - 48000 ÂŁ per year.
What You’ll Do
- Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day‑to‑day client needs, ensuring timely responses and solutions.
- Build and nurture strong, trust‑based relationships with enterprise customers.
- Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
- Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
- Collaborate across departments to deliver exceptional customer outcomes.
- Raise and elevate potential risks, ensuring swift resolution and customer retention.
- Continuously identify ways to add value and improve the customer experience.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission‑driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting‑edge field.
Requirements
- Experience: 3+ years in a customer‑facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
- People Skills: Exceptional interpersonal and communication skills with a no‑ego, collaborative approach.
- Problem‑Solving: Sharp, detail‑oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross‑functionally and across multiple stakeholders.
About ActiveFence
ActiveFence is the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the world’s largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user‑generated and GenAI products, ActiveFence empowers security, AI, and policy teams with low‑latency Real‑Time Guardrails and a continuous Red Teaming program that pressure‑tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful‑content detection, and coverage of 117+ languages, ActiveFence enables organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.
Engagement Manager (UK) employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you connect better during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Engagement Manager. Highlight your people skills and problem-solving abilities, as these are key in building trust-based relationships with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Engagement Manager (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in customer-facing roles and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our team!
Show Off Your People Skills: Since this role is all about building relationships, don’t shy away from showcasing your exceptional interpersonal skills. Share examples of how you've successfully collaborated with others and resolved conflicts in the past. We love a good team player!
Be Problem-Solving Savvy: We’re looking for someone who can navigate complex challenges. In your application, include specific instances where you’ve identified risks or opportunities and how you tackled them. This will show us you’re ready to take on the dynamic environment we thrive in.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our mission-driven team!
How to prepare for a job interview at ActiveFence
✨Know Your Stuff
Before the interview, dive deep into ActiveFence's mission and values. Understand their role in Trust & Safety and how they support major tech firms. This knowledge will help you connect your experience to their needs and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed client interactions in the past. Highlight your collaborative approach and how you've navigated complex challenges with a no-ego mindset.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've identified risks or opportunities for improvement in customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about how they measure customer satisfaction or what challenges they currently face in the industry. This shows your eagerness to contribute and helps you gauge if the company is the right fit for you.
