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For Companies At a Glance
- Tasks: Lead client relationships and drive growth for our cutting-edge AI solutions.
- Company: ActiveFence protects online users from harmful content and disinformation.
- Benefits: Competitive salary, innovative tech environment, and opportunities for professional growth.
- Why this job: Join a mission-driven team and make a real impact in the Trust & Safety industry.
- Qualifications: Proven account management skills and a knack for learning new technologies.
- Other info: Ideal for strategic thinkers eager to engage with C-suite executives.
Description
ActiveFence is seeking a dynamic and results-driven Director of GenAI Account Management to lead the engagement and growth of our AI solutions across key accounts. This role is ideal for a strategic thinker who is eager to learn cutting-edge technology and services while building deep client relationships and driving business growth.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for clients, fostering relationships at all levels, including executive leadership.
- Engage with the client, their leadership, and other stakeholders to align ActiveFence’s GenAI offerings with their business objectives.
Account Growth:
- Drive annual renewals by ensuring client satisfaction and demonstrating the ongoing value of our AI solutions.
- Identify cross-sell and upsell opportunities across departments and teams within client organizations.
- Qualify opportunities, present tailored solutions, propose business strategies, and negotiate deals to expand account value.
Product Expertise:
- Develop a deep understanding of ActiveFence’s AI offerings and associated technologies to effectively communicate their value to clients.
- Assist in explaining results and insights generated by the AI intelligence team, ensuring clarity and alignment with client expectations.
Internal Collaboration:
- Act as a feedback conduit between clients and internal teams, sharing insights to enhance product offerings and AI results.
- Partner with the AI and product teams to ensure continuous improvement and innovation based on client needs.
Salary: The salary range for this role is 300-350K$ OTE – Range may vary based on experience.
Requirements:
- Proven ability to build, manage, and grow strategic accounts in a technology-driven environment.
- Strong aptitude for learning new technologies and services, with the ability to translate technical concepts into business value for clients.
- Exceptional communication and presentation skills, capable of engaging with stakeholders at all levels, including C-suite executives.
- Demonstrated ability to drive renewals, identify growth opportunities, and close complex deals.
- Experience in qualifying opportunities, presenting solutions, and negotiating agreements that deliver mutual success.
- Strong analytical and problem-solving skills, with the ability to interpret AI-generated insights and convey them effectively to clients.
Preferred Experience:
- Background in GenAI, SaaS, or technology-based solutions is a plus.
- Proven track record of meeting or exceeding growth targets in account management or sales roles.
About ActiveFence:
ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors. #J-18808-Ljbffr
Director of Gen AI Account Management employer: ActiveFence
Contact Detail:
ActiveFence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Gen AI Account Management
✨Tip Number 1
Familiarize yourself with ActiveFence's AI solutions and the specific technologies they use. Understanding the nuances of their offerings will allow you to engage more effectively with clients and demonstrate how these solutions can meet their business objectives.
✨Tip Number 2
Network with professionals in the GenAI and SaaS industries. Attend relevant conferences or webinars to connect with potential colleagues and clients, which can help you build relationships that may be beneficial in your role as Director of GenAI Account Management.
✨Tip Number 3
Prepare to showcase your ability to drive account growth by gathering case studies or examples from your past experiences. Highlighting your success in renewals and upselling will demonstrate your capability to deliver value to ActiveFence's clients.
✨Tip Number 4
Practice your communication and presentation skills, especially when it comes to explaining complex technical concepts. Being able to convey AI-generated insights clearly will be crucial in engaging with C-suite executives and other stakeholders.
We think you need these skills to ace Director of Gen AI Account Management
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Director of GenAI Account Management position. Tailor your application to highlight your relevant experience in client relationship management and account growth.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven ability to build and manage strategic accounts in a technology-driven environment. Provide specific examples of how you've driven renewals and identified growth opportunities in previous roles.
Showcase Communication Skills: Since exceptional communication is key for this role, ensure that your application reflects your strong aptitude for engaging with stakeholders at all levels. Use clear and concise language, and consider including examples of successful presentations or negotiations you've conducted.
Demonstrate Technical Understanding: Given the focus on AI solutions, it's important to convey your ability to learn new technologies quickly. Mention any relevant experience with GenAI, SaaS, or technology-based solutions, and be prepared to discuss how you can translate technical concepts into business value for clients.
How to prepare for a job interview at ActiveFence
✨Understand ActiveFence's AI Solutions
Before the interview, make sure to familiarize yourself with ActiveFence's GenAI offerings. Understand how these solutions align with client needs and be prepared to discuss how you can leverage them to drive account growth.
✨Showcase Your Relationship Management Skills
Be ready to share examples of how you've successfully built and maintained relationships with clients, especially at the executive level. Highlight your ability to engage stakeholders and align their business objectives with technology solutions.
✨Demonstrate Your Strategic Thinking
Prepare to discuss your approach to identifying cross-sell and upsell opportunities. Think of specific instances where you've driven renewals or expanded account value through tailored solutions and effective negotiation.
✨Communicate Clearly and Confidently
Since exceptional communication is key for this role, practice articulating complex technical concepts in a way that demonstrates their business value. Be ready to explain how you would convey AI-generated insights to clients effectively.
