Accountmanager

As an account manager at Active Ants, you will proactively contact new customers who have been transferred from the sales department. In your role, you will not be bringing in new customers or selling; the focus is on relationship management. You identify opportunities and know how to convert them into expanded services, lead and/or facilitate contract negotiations, advise customers and then monitor the agreements made. You manage and develop these assigned customers and are a pleasant sparring partner who can communicate at a strategic level. You visit customers on a regular basis, but you mainly work from the office.

• Taking the lead in building and developing customer relationships and customer satisfaction.
• Sharing up-to-date forecasts with operations and relevant departments within the organisation.
• Preparing and conducting periodic strategic business reviews.
• Independently analysing customer profitability and growth potential and proactively responding to and/or managing this
• Keeping records
• Resolving operational issues directly with customers and operational teams
• Understanding and managing customer contracts and the renewal process
• Supporting the timely and accurate invoicing process
• MBO/HBO working and thinking level, preferably in a commercial field
• At least 2 years of experience in a similar position
• Experience in logistics and e-commerce is an advantage
• Knowledge of logistics and sales processes
• Verbal and written communication skills in Dutch and English. Other languages such as French and German are an advantage
• Excellent communication and presentation skills
• Analytical mindset and ability to work with numerical data

At Active Ants, you will work in a fast-growing and innovative e-fulfilment environment where entrepreneurship and creativity are encouraged. We combine technology with logistics to make e-commerce smarter, more efficient and more enjoyable. You will receive:

• A competitive salary in line with your experience and background
• The option of working partly remotely
• Travel allowance (€0.21 per kilometre) up to a maximum of 25 kilometres one way, also for cyclists
• Pension scheme and 27 days’ holiday for full-time employment
• Career opportunities + training: At Active Ants, you not only have opportunities for growth, but also a say in important decisions through our active works council

Ready to make an impact in an organisation where innovation and customer focus are key?

Apply now and help build the future of e-commerce!

About Active Ants