At a Glance
- Tasks: Install, maintain, and repair printers while providing top-notch customer service.
- Company: Join a leading tech company focused on innovation and teamwork.
- Benefits: Enjoy a pension scheme, discounts, free health checks, and private healthcare options.
- Other info: Opportunity for training and career growth in a dynamic environment.
- Why this job: Be the go-to expert in print technology and make a real difference for clients.
- Qualifications: Experience in printer servicing and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 € per year.
Hours: Monday to Friday 8:30am – 5:30pm (40 hours)
Job Overview
The Senior Printer Field Service Engineer is responsible for the installation, maintenance, and repair of a wide range of printers at customer sites. This role involves diagnosing technical issues, delivering high-quality service, and ensuring maximum uptime for client devices. The position requires a customer‑focused professional with strong technical expertise and the ability to work independently in a field‑based environment. The successful candidate will be the senior staff member of a small team and capable of mentoring and supporting colleagues.
Key Responsibilities
- Install, configure, and commission printers, multifunction devices (MFDs), and associated software solutions.
- Diagnose and repair hardware and software faults across a range of print devices.
- Perform preventative maintenance to ensure optimal device performance and longevity.
- Respond to service calls to provide longevity of fix and maintain high first‑time fix rates.
- Provide technical support and guidance to customers on‑site and remotely.
- Manage parts inventory and ensure accurate documentation of all service activities.
- Escalate complex technical issues to senior technical teams or manufacturers where required.
- Support junior engineers with technical mentoring and guidance.
- Maintain strong customer relationships and deliver excellent service standards.
- Ensure compliance with health and safety policies and company procedures.
- Maintain detailed documentation for all aspects of the job role, including but not limited to a daily, weekly etc. to‑do‑list and how to guides.
Skills & Experience
- Proven experience in servicing printers and multifunctional devices in a field‑based role.
- Ideally possess strong knowledge of our major print brands (Canon, Sharp, Epson, Lexmark, HP, Ricoh).
- Solid understanding of networking concepts (TCP/IP, print servers, driver deployment).
- Experience with print management software and document workflow solutions is not essential but would be of benefit.
- Ability to troubleshoot both hardware and software issues effectively.
- Full UK driving licence.
- Relevant technical certifications is desirable.
Personal Attributes
- Strong problem‑solving and analytical skills.
- Excellent communication and customer service abilities.
- Self‑motivated with the ability to work independently.
- Organised with good time management skills.
- Professional and approachable manner.
- Adaptable and able to work under pressure.
Other
- Attend training courses as appropriate.
- Undertake any other reasonable requests if required.
- Occasional out‑of‑hours or weekend work may be required.
Company Benefits
- Pension Scheme
- Perkbox Discount Programme
- Free Flu Vaccination
- Free Eye Test
- Opportunity to join private healthcare.
The ideal candidate will be:
- An experienced field service engineer with a strong background in print technology.
- Customer‑focused with a commitment to delivering high‑quality service.
- Technically proficient and confident in handling complex issues independently.
- A team player who can also mentor and support colleagues.
- Proactive in identifying improvements and solutions.
Senior Printer Field Service Engineer in Gloucester employer: Active8 Managed Technologies
As a Senior Printer Field Service Engineer, you will thrive in a dynamic work environment that values technical expertise and customer service excellence. Our company offers a supportive culture with opportunities for professional growth, including mentoring roles and access to training courses. Enjoy a comprehensive benefits package, including a pension scheme, health perks, and a discount programme, all while working independently in the field to make a meaningful impact on our clients' operations.
Contact Detail:
Active8 Managed Technologies Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Printer Field Service Engineer in Gloucester
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to print technology. Chatting with fellow professionals can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or case studies, bring them along to interviews. It’s a great way to demonstrate your technical expertise and problem-solving abilities.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a quick email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a chance to ask any questions about the role.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly through us can give you a better shot at landing that Senior Printer Field Service Engineer role.
We think you need these skills to ace Senior Printer Field Service Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with printers and multifunction devices. We want to see how your skills match up with the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Printer Field Service Engineer role. Share specific examples of how you've tackled technical issues or provided excellent customer service in the past.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Mention any challenging situations you've faced in the field and how you resolved them. We love candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Active8 Managed Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of printers and multifunction devices, especially the major brands mentioned in the job description. Be ready to discuss your experience with diagnosing and repairing hardware and software faults, as well as any print management software you've used.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've delivered excellent service in the past. Think about times when you resolved a customer's issue or maintained strong relationships, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to tackle some technical questions or scenarios during the interview. Practice explaining your thought process when troubleshooting issues, and highlight your analytical skills. This will show that you're capable of handling complex problems independently.
✨Emphasise Teamwork and Mentoring
As a senior member of the team, you'll need to support and mentor junior engineers. Share your experiences of working in a team and how you've helped others grow. This will demonstrate your leadership qualities and your ability to foster a collaborative environment.
