At a Glance
- Tasks: Support residents in managing multiple debts and improve their financial situations.
- Company: Join a forward-thinking Council dedicated to making a difference.
- Benefits: Enjoy hybrid working, generous leave, and family-friendly perks.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Customer service experience and knowledge of debt management required.
The predicted salary is between 31022 - 32597 £ per year.
Location: Castle House, Great North Rd, Newark
Salary: NS8 £31,022 - £32,597 per annum (Pay Award Pending)
Basis: Full Time
Fixed term contract until 31 March 2028
Full time, 37 hours per week
We are now recruiting for a Multiple Debt Caseworker to help deliver the Council's Single View of Debt approach. In this role, you will work with residents who have debts across multiple services owed to the Council, supporting them to improve their financial circumstances while ensuring a coordinated and effective approach to debt management.
The role is well suited to hybrid working and you will be able to split your time between working in Castle House and from home. How your hours are worked can be agreed with your line manager as the role does require some occasional evening work, up to 7pm to ensure that you are liaising with our residents at times which are convenient to them.
What you will do in this role:
- Develop and manage the Single View of Debt programme
- Act as a single point of contact for residents, helping them to develop sustainable repayment plans, access welfare support, maximise benefits and discounts, and connect with specialist debt advice services where appropriate.
- Manage a caseload, providing a customer centred and supportive approach throughout
- Work collaboratively with teams across the Council to support our customers and at the same time, maximise income to the Council.
- Analyse data and present the results.
What We’re Looking For:
- Experience of customer service and debt management
- Experience of working within relevant legislation associated with debt collection.
- Good IT skills, including Microsoft Office and customer relationship management systems.
- An understanding of financial planning and awareness of welfare and benefits support.
- Strong communication, organisational and interpersonal skills
- The ability to work independently, manage competing priorities and maintain accurate records
We offer:
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family-friendly benefits.
- One days’ paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking to 31 March 2028
- £10 a month gym membership at one of our gyms in the district.
You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce. Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
Closing Date: Sunday 6 September 2026
Interview: w/c 15 September 2026
Multiple Debt Caseworker employer: Active4Today Ltd
Join our dynamic team at Castle House in Newark as an Apprentice Revenues Assistant, where you'll not only gain valuable experience but also work towards a level 4 qualification in Revenues & Welfare Benefits. We pride ourselves on fostering a supportive and inclusive work culture, offering flexible working arrangements, generous annual leave, and opportunities for personal growth within the Council. With a focus on employee well-being and community engagement, this role is perfect for those looking to make a meaningful impact while developing their career in finance and payroll.
StudySmarter Expert Advice🤫
We think this is how you could land Multiple Debt Caseworker
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Active4Today Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Active4Today Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multiple Debt Caseworker
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Active4Today Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Active4Today Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Active4Today Ltd!
How to prepare for a job interview at Active4Today Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
