At a Glance
- Tasks: Investigate and resolve housing complaints while driving service improvements.
- Company: Join a supportive local government team dedicated to community welfare.
- Benefits: Enjoy flexible working, generous leave, and a funded health cash plan.
- Other info: Hybrid working and career growth opportunities await you!
- Why this job: Make a real difference in residents' lives by improving housing services.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 33699 - 35412 £ per year.
Location: Castle House, Great North Rd, Newark
Salary: NS09 £33,699 - £35,412 per annum
Contractual hours: 37 per week
Basis: Full Time
Region: East
Pay award pending – subject to finalisation from 1 April 2026
We are now recruiting for a Housing Complaints and Improvement Officer who will co‑ordinate and investigate housing‑related complaints. The role involves resolving disputes quickly and fairly, ensuring adherence to policy, the Housing Ombudsman’s Complaint Handling Code, and regulatory standards, and capturing learning from complaints to drive service improvement.
Responsibilities include:
- Managing a caseload of stage 1 and stage 2 complaints from customers.
- Ensuring ongoing actions and compensation awarded are followed up.
- Highlighting and reporting emerging themes from complaints for further investigation and analysis.
- Forming relevant working groups to ensure all input is considered and appropriate outcomes are delivered.
Qualifications and experience required:
- Demonstrable experience in a customer‑related or complaints‑handling service.
- Excellent communication skills.
- At least 5 GCSEs at grade C/4 or above, or equivalent.
- Level 4 housing qualification, or commitment to obtain one.
- A flexible, caring, compassionate and highly organised approach, with a focus on putting residents at the heart of service delivery.
Benefits include:
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family‑friendly benefits.
- One day’s paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking until 31 March 2028.
- £10 a month gym membership at one of our district gyms.
Veterans, families of forces, ex‑forces, those in care or care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
For more information, please contact Nicola Priest, Housing Regulatory Compliance Manager, on 01636.
Housing Complaints and Improvement Officer employer: Active4Today Ltd
Join our team at Castle House in Newark, where we prioritise a supportive and inclusive work culture that values employee growth and development. As a Housing Complaints and Improvement Officer, you will benefit from flexible working arrangements, generous annual leave, and a commitment to family-friendly policies, all while making a meaningful impact on the lives of residents. With access to a local government pension scheme and lifestyle benefits, we strive to create a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints and Improvement Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Active4Today Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Active4Today Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Complaints and Improvement Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Active4Today Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Active4Today Ltd
✨Get to Know Public Sector Values
Before your interview with Active4Today Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Active4Today Ltd.
