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For Companies At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to putting pets first.
- Benefits: Enjoy competitive pay, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Be part of a supportive community with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Oakley Vets practice.
Location: Oakley Vets
Contract: Full time, permanent
Hours: 40 hours including every 4th Sat 8:00-13:00
Shift Pattern: 8:00-17:00 or 10:00-19:00 Mon to Fri, or 8:00-19:00 4 days a week with a day off exact shift pattern to be confirmed
Discover Our Practice
Get a glimpse of what makes us special: Oakley Veterinary Clinic, Caversham | CVS Vets
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Reading employer: Active Vetcare Oakley (Caversham)
Contact Detail:
Active Vetcare Oakley (Caversham) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Reading
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and Oakley Vets. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling calls, scheduling appointments, and providing that warm welcome to clients.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This is key for a role where client care is paramount, especially in a veterinary setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to make a difference in the lives of pets and their owners.
We think you need these skills to ace Receptionist in Reading
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV: Make sure your CV is tailored to the role of a Veterinary Receptionist. Highlight your previous receptionist experience and any customer service skills that will help you excel in this position. We want to see how you can contribute to putting pets first!
Be Professional Yet Warm: In your cover letter, strike a balance between professionalism and warmth. Remember, you'll be the first point of contact for clients and their pets, so convey your friendly nature while maintaining a professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role. We can't wait to hear from you!
How to prepare for a job interview at Active Vetcare Oakley (Caversham)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss animal care and show genuine enthusiasm for pets will impress the interviewers at CVS Vets. They want to see that you’re not just a receptionist, but a true animal lover!
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend or family member to simulate the types of inquiries you might receive. This will help you feel more confident during the actual interview.
✨Showcase Your Empathy
Prepare examples of how you've handled emotional situations in the past. Whether it’s dealing with upset clients or managing stressful scenarios, demonstrating your ability to provide emotional support will resonate well with the team at CVS Vets.
✨Familiarise Yourself with Their Systems
If you have experience with any veterinary software or similar systems, make sure to mention it. If not, do a bit of research on common veterinary practice management systems. Showing that you're tech-savvy and willing to learn will give you an edge in the interview.