Delivery Manager (Training Events)

We are currently seeking a Delivery Manager to oversee the delivery of our immersive training events. This is an exciting opportunity for someone looking to build on their career in event operations management working within a supportive, collaborative and fast-growing, values-led company.

As Delivery Manager, you’ll oversee operational delivery for ATT’s mobile and centre programmes in the UK and internationally. Managing logistics, documentation, client reporting and cross-departmental communication to keep programmes running smoothly, on time, within scope, and within budget. You’ll manage a small team of Training Delivery Coordinators and Technical & Production Lead(s), overseeing operational quality and standards while continuously seeking opportunities for improvement.

Location: Based at our Head Office in South East London (with some travel to centres or deliveries as required and the opportunity to work from home 1 day per week).

Key Responsibilities include:

• Manage and support the Training Delivery Coordinators and Production Lead(s)
• Oversee daily delivery operations, resolving issues as they arise
• Identify workflow improvements and address operational gaps
• Participate in the ‘out of hours rota’ (a few days per month)
• Monitor the daily operations of each centre-based project
• Act as a key contact for the on-site managers at our centres
• Oversee all mobile deliveries ensuring they run on time and within budget
• Lead the Mobile Delivery team on complex delivery arrangements
• Maintain effective live support channels for mobile teams
• Manage production administration and logistics across all training deliveries
• Maintain accurate records and report against KPIs set by Head of Delivery
• Create and distribute monthly client reporting documents
• Partner with the Commercial Department from booking confirmation through to post-delivery
• Support the Finance and Commercial teams with client quotes
• Attend client meetings and deliveries as required
• Schedule client review meetings as required
• Identify and drive improvement across all programmes
• Monitor delivery reports, flagging issues to the relevant departments
• Maintain accurate, audit-ready documentation for ATT’s ISO 9001 quality system

What We’re Looking For:

This opportunity might be for you if you’re someone who’s:

• Calm in a crisis
• Across it all, with the full picture in view
• Steady at the centre
• Always chasing 'better'
• Commercially savvy
• A natural connector

This role isn’t just about keeping the wheels turning, it's about making sure the whole machine runs better than it did yesterday. You'll be trusted with real operational judgement across centre and mobile deliveries, with the confidence to make decisions when things are moving fast.

Essential:

• A minimum of 3 years’ management experience in an operational, logistics or events role
• Proven experience managing logistics for complex, multi-location or international events/programmes
• Excellent leadership and people management skills
• Strong written communication skills
• Proficient in Microsoft 365
• Experience of creating event costings and budgets
• Meticulous attention to detail with strong analytical skills
• A calm, self-sufficient and dependable approach in a fast-paced creative environment

Desirable:

• Background in live events, theatre, experiential learning or immersive training
• Experience managing KPIs, budgets and overall operational performance
• Experience working with large cohorts of freelancers
• Familiarity with ISO 9001 Quality Management or similar quality approach
• Experience working alongside or in support of a commercial or sales function
• Knowledge of international delivery logistics, including travel planning and visa requirements

Working for ATT:

ATT exists to create a safer world through immersive learning experiences and the people who work here genuinely believe in the work we do. Our values, Impact, Quality, Collaboration, Respect and Innovation are embedded in how we operate, how we make decisions and how we treat each other. Our standard is simple: Great Experiences, every client, every participant, every colleague, every time. We are growing fast, which means real scope to shape how we do things and make your mark. If you want purposeful work and high standards, in a supportive and collaborative team, we'd love to hear from you.

Staff benefits include:

• 25 days annual leave + bank holidays
• Enhanced sick pay
• Enhanced family pay
• Access to Health Cash back plan
• EAP (Employee assistance programme)
• Discounted Gym membership
• Bike2Work scheme
• Death in service cover
• Ongoing learning and development opportunities

Inclusion Statement:

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, identities, and experiences, including those from underrepresented groups. We believe that diverse perspectives strengthen our work and enhance the quality of what we deliver. We are committed to fair and inclusive recruitment practices and to removing barriers that may disadvantage candidates. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.

Interview schedule (subject to change):

• w/c 31st August - Screening calls
• w/c 7th September - 1st round interviews
• w/c 14th September - 2nd round interviews