At a Glance
- Tasks: Assist customers with enquiries and promote digital services through various channels.
- Company: Active Stirling, dedicated to improving lives through activity.
- Benefits: Competitive salary, generous holidays, free leisure access, and professional development.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Join a passionate team and make a real difference in people's lives.
- Qualifications: Excellent customer service skills and knowledge of Word/Excel/social media required.
The predicted salary is between 20000 - 25000 £ per year.
Job Description
To assist Active Stirling Members & PAYG customers with all enquiries across all Active Stirling activities and promote digital assistance through Facebook, emails and telephone.
Successful candidate will also provide excellent customer service with face-to-face enquiries assisting with membership and facility knowledge.
Cleaning duties are a key part of this role.
Knowledge of Word/Excel and social media use essential.
Ability to work professionally in a fast paced environment.
There are 3 posts available
- 1 fixed term for 1 year – 16 hours per week (MAT cover)
- 1 fixed term for 1 year – 9.5 hours per week
- 1 permanent – 12.5 hours per week
Requirements
- Excellent customer service and knowledge of Word /Excel / Social Media platforms.
- Ability to adapt to changing situations.
- Be a courteous team player with initiative to deliver in a fast paced environment.
- Excellent understanding of English and Numeracy required as are Microsoft Office skills.
Responsibilities
To deliver excellent customer service in person, over the phone and via email and social media channels promoting a helpful experience to using Active Stirling's digital platforms.
Successful applicant will take pride in their working area to ensure clean and welcoming for all Active Stirling members and day guests.
The Individual
At Active Stirling we are driven by the desire to improve people's lives through getting more people, more active, more often.
We expect our team to live and breathe our brand values: people centered, ambitious, respect, team spirit and integrity to help our customers and colleagues.
This means you'll be a true team player with a positive attitude joining a team of focused and passionate people where you'll put people at the heart of what you do making sure a consistent quality service is delivered.
As such, you will aim to develop your skills and the service of your business area.
You'll get to work at a great place with excellent learning and development opportunities.
Benefits include a competitive salary, pension, generous holidays, and free use of our leisure facilities plus free car parking.
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Customer Service Adviser and Multi Facility Role (x2 fixed term, x1 permanent) - ACS00208 in Stirling employer: Active Stirling
Active Stirling is an exceptional employer that prioritises a people-centred work culture, fostering a supportive environment where employees can thrive. With a strong emphasis on personal and professional growth, team members are encouraged to develop their skills while contributing to a vibrant community. Located in a dynamic area, the company offers unique opportunities to engage with diverse customers and make a meaningful impact through excellent service.
