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- Tasks: Lead operations in a dynamic podiatry clinic, ensuring efficiency and high standards.
- Company: A founder-led private podiatry clinic in Fareham, Hampshire.
- Benefits: Competitive salary, quarterly bonuses, private healthcare, and extensive leadership development.
- Why this job: Make a real impact by turning strategy into action and leading with compassion.
- Qualifications: Strong leadership skills, analytical mindset, and experience in service-oriented environments.
- Other info: Join a supportive team focused on excellence and continuous learning.
The predicted salary is between 45000 - 52000 ÂŁ per year.
Private Podiatry Clinic | Fareham, Hampshire
£45,000 – £52,000 + quarterly bonus + leadership development
This is not a traditional practice manager role! We’re looking for a senior operational leader to act as the Integrator to the Founder’s vision, someone who can turn strategy into action, bring clarity and structure, and hold the team accountable. You will ensure the clinic runs professionally, predictably, and efficiently, while embedding our philosophy of care-led leadership.
Why This Role Matters
- Take full operational ownership of a growing, founder-led clinic
- Lead a small team of clinicians and administrators with confidence, clarity, and compassion
- Introduce consistent processes, strong KPIs, and high-performance standards
- Support the Founder in executing strategy and improving efficiency and profitability
- Be a hands-on leader who can step in to support the team when needed
Your Responsibilities
- Operational Leadership
- Own, improve, and embed all systems, processes, and workflows
- Bring order and structure to documentation, SOPs, and Google Drive
- Ensure smooth, efficient day-to-day operations
- Performance & KPIs
- Monitor and manage clinical, administrative, and financial performance
- Make decisions based on data, logic, and evidence
- Address underperformance calmly, clearly, and constructively
- People Leadership
- Lead, manage, and develop a team of c.10 clinicians and administrators
- Inspire high standards, ownership, and pride in the business
- Step in to support the team as needed
- Represent the business and Founder, not act as a buffer for the team
- Embed intent-based leadership philosophy to build resilience and avoid single points of failure
- Commercial & Strategic Support
- Implement Founder priorities and strategic direction
- Support improvements in efficiency, utilisation, and profitability
- Build robust management infrastructure to enable growth and consistency
- Professional Representation
- Be a visible, credible leader to patients, suppliers, and partners
- Communicate confidently and compellingly
- Uphold and elevate the clinic’s brand, reputation, and commitment to excellence
Who We’re Looking For
- Highly organised, analytical, and commercially minded
- Calm, objective, and logical under pressure
- Confident holding people accountable
- Strong IT, systems, and data capability
- Leads without drama, defensiveness, or emotional decision-making
- Embeds compassion and care in leadership decisions
We welcome candidates from private healthcare or other founder-led service businesses where high standards, performance management, and customer experience are critical. Relevant experience might include:
- Private healthcare, dental, optical, or aesthetic clinics
- Hospitality or premium service businesses
- Professional services (accountancy, legal, financial advisory)
- Education, childcare, or other regulated service environments
- Healthcare experience is helpful but not essential; leadership, structure, and commercial thinking are the priorities.
This Role is NOT for You If…
- You want a traditional, task-based practice manager role
- You avoid difficult conversations or accountability
- You make decisions based on emotion over data
- You prioritise harmony over performance
- You resist change or struggle with growth and structure
- You are not open to feedback, coaching, or ongoing development
This role requires maturity, objectivity, leadership presence, and a commitment to care-led decision-making.
What We Offer
- Salary: £45,000 – £52,000 (depending on experience)
- Quarterly team performance related bonus
- Private healthcare
- 23 days holiday + bank holidays (rising 1 per year to 30)
- 5 days paid sick leave
- Circa ÂŁ12,000+ per year in leadership development:
- Business and leadership books
- World-class coaching
- Quarterly masterclasses with other practice leaders
Our Vision & Leadership Philosophy
“Leading the way with compassion and commitment to excellence, we aim to help more people move better, so they feel better and can live their best lives.” We aspire to be the most recognised clinic in the UK for foot and musculoskeletal care, embedding continuous learning, gold-standard treatment, and patient choice. Our team is the heart of everything we do. We are committed to developing world-class clinicians who are leaders in their field and rewarded for their contribution. We embrace forensic leadership (leading from a position of care) and intent-based leadership, building resilience and ensuring no single point of failure.
Practice Manager - Head of Operations in Fareham employer: ACTIVE STEP HEALTHCARE LIMITED
Contact Detail:
ACTIVE STEP HEALTHCARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager - Head of Operations in Fareham
✨Tip Number 1
Get to know the clinic's vision and values inside out. When you walk into that interview, show us how your leadership style aligns with our care-led philosophy. We want to see that you can embody our commitment to excellence!
✨Tip Number 2
Prepare some solid examples of how you've led teams in the past. We love a hands-on leader, so share stories where you've stepped in to support your team or improved processes. Make it clear that you're all about accountability and high performance!
✨Tip Number 3
Don’t just talk about your experience; bring data to back it up! Show us how you've used KPIs to drive success in previous roles. We’re looking for someone who makes decisions based on logic and evidence, so let’s see those numbers!
✨Tip Number 4
Finally, be ready to discuss how you handle tough conversations. We need someone who can address underperformance calmly and constructively. Share your approach to feedback and coaching, and let us know how you build resilience in your team!
We think you need these skills to ace Practice Manager - Head of Operations in Fareham
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. We want to know how you inspire and manage teams, so share specific examples of how you've led with clarity and compassion in the past.
Be Data-Driven: Since this role is all about making decisions based on data, logic, and evidence, make sure to highlight your analytical skills. Include any relevant metrics or KPIs you've managed in previous roles to show us you're the right fit.
Emphasise Your Organisational Skills: We’re looking for someone highly organised who can bring order to our operations. In your application, mention any systems or processes you've implemented that improved efficiency and structure in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ACTIVE STEP HEALTHCARE LIMITED
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand what the Practice Manager & Head of Operations role entails. Familiarise yourself with the specific responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Style
This role requires a calm and confident leader who can inspire a team. Be prepared to discuss your leadership philosophy and provide examples of how you've successfully led teams in the past. Highlight your ability to hold people accountable while maintaining a compassionate approach.
✨Prepare for Data-Driven Discussions
Since the role involves making decisions based on data and performance metrics, come ready to discuss how you've used data to drive improvements in previous positions. Think of specific KPIs you've managed and how they contributed to operational success.
✨Emphasise Your Adaptability
The clinic is looking for someone who can embrace change and support growth. Be ready to share examples of how you've navigated challenges or implemented new processes in a dynamic environment. Show that you're open to feedback and continuous development.
