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- Tasks: Lead operations in a dynamic podiatry clinic, ensuring efficiency and high standards.
- Company: A growing, founder-led private podiatry clinic in Fareham.
- Benefits: Competitive salary, quarterly bonuses, private healthcare, and extensive leadership development.
- Why this job: Make a real impact by turning strategy into action and leading with compassion.
- Qualifications: Strong leadership skills, analytical mindset, and experience in service-oriented environments.
- Other info: Join a team committed to excellence and continuous learning in healthcare.
The predicted salary is between 45000 - 52000 ÂŁ per year.
Private Podiatry Clinic | Fareham, Hampshire
£45,000 – £52,000 + quarterly bonus + leadership development
This is not a traditional practice manager role! We’re looking for a senior operational leader to act as the Integrator to the Founder’s vision, someone who can turn strategy into action, bring clarity and structure, and hold the team accountable.
You will ensure the clinic runs professionally, predictably, and efficiently, while embedding our philosophy of care-led leadership.
Why This Role Matters
- Take full operational ownership of a growing, founder-led clinic
- Lead a small team of clinicians and administrators with confidence, clarity, and compassion
- Introduce consistent processes, strong KPIs, and high-performance standards
- Support the Founder in executing strategy and improving efficiency and profitability
- Be a hands-on leader who can step in to support the team when needed
Your Responsibilities
- Operational Leadership
- Own, improve, and embed all systems, processes, and workflows
- Bring order and structure to documentation, SOPs, and Google Drive
- Ensure smooth, efficient day-to-day operations
- Performance & KPIs
- Monitor and manage clinical, administrative, and financial performance
- Make decisions based on data, logic, and evidence
- Address underperformance calmly, clearly, and constructively
- People Leadership
- Lead, manage, and develop a team of c.10 clinicians and administrators
- Inspire high standards, ownership, and pride in the business
- Step in to support the team as needed
- Represent the business and Founder, not act as a buffer for the team
- Embed intent-based leadership philosophy to build resilience and avoid single points of failure
- Commercial & Strategic Support
- Implement Founder priorities and strategic direction
- Support improvements in efficiency, utilisation, and profitability
- Build robust management infrastructure to enable growth and consistency
- Professional Representation
- Be a visible, credible leader to patients, suppliers, and partners
- Communicate confidently and compellingly
- Uphold and elevate the clinic’s brand, reputation, and commitment to excellence
Who We’re Looking For
- Highly organised, analytical, and commercially minded
- Calm, objective, and logical under pressure
- Confident holding people accountable
- Strong IT, systems, and data capability
- Leads without drama, defensiveness, or emotional decision-making
- Embeds compassion and care in leadership decisions
We welcome candidates from private healthcare or other founder-led service businesses where high standards, performance management, and customer experience are critical.
Relevant experience might include:
- Private healthcare, dental, optical, or aesthetic clinics
- Hospitality or premium service businesses
- Professional services (accountancy, legal, financial advisory)
- Education, childcare, or other regulated service environments
Healthcare experience is helpful but not essential; leadership, structure, and commercial thinking are the priorities.
This Role is NOT for You If…
- You want a traditional, task-based practice manager role
- You avoid difficult conversations or accountability
- You make decisions based on emotion over data
- You prioritise harmony over performance
- You resist change or struggle with growth and structure
- You are not open to feedback, coaching, or ongoing development
This role requires maturity, objectivity, leadership presence, and a commitment to care-led decision-making.
What We Offer
- Salary: £45,000 – £52,000 (depending on experience)
- Quarterly team performance related bonus
- Private healthcare
- 23 days holiday + bank holidays (rising 1 per year to 30)
- 5 days paid sick leave
- Circa ÂŁ12,000+ per year in leadership development:
- Business and leadership books
- World-class coaching
- Quarterly masterclasses with other practice leaders
- A senior leadership role with real responsibility and influence
Our Vision & Leadership Philosophy
“Leading the way with compassion and commitment to excellence, we aim to help more people move better, so they feel better and can live their best lives.” We aspire to be the most recognised clinic in the UK for foot and musculoskeletal care, embedding continuous learning, gold-standard treatment, and patient choice.
Our team is the heart of everything we do. We are committed to developing world-class clinicians who are leaders in their field and rewarded for their contribution. We embrace forensic leadership (leading from a position of care) and intent-based leadership, building resilience and ensuring no single point of failure.
Locations
Practice Manager - Head of Operations in Fareham, Hampshire employer: ACTIVE STEP HEALTHCARE LIMITED
Contact Detail:
ACTIVE STEP HEALTHCARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager - Head of Operations in Fareham, Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and service sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the clinic’s values and philosophy. Understand their approach to care-led leadership and think about how you can embody that in your responses. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in operational leadership and how you can bring clarity and structure to their team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to provide excellent care.
We think you need these skills to ace Practice Manager - Head of Operations in Fareham, Hampshire
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've led teams with clarity and compassion, and how you've turned strategies into actionable results.
Be Data-Driven: We love a candidate who can make decisions based on data and evidence. In your application, highlight instances where you've used analytics to improve performance or efficiency in previous roles.
Emphasise Your Organisational Skills: As a Practice Manager, being organised is key! Make sure to showcase your ability to bring order and structure to processes and documentation. We want to know how you keep everything running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at ACTIVE STEP HEALTHCARE LIMITED
✨Understand the Role
Before your interview, make sure you fully grasp what the Practice Manager & Head of Operations role entails. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Style
This position requires a hands-on leader who can inspire and hold the team accountable. Prepare examples from your past experiences that demonstrate your leadership style, especially in high-pressure situations. Highlight how you’ve successfully led teams and implemented processes.
✨Be Data-Driven
The clinic values decisions based on data and logic. Be ready to discuss how you've used data to drive performance improvements in previous roles. Bring specific metrics or KPIs that showcase your analytical skills and how they contributed to operational success.
✨Emphasise Compassionate Leadership
Since the clinic prioritises care-led leadership, be prepared to discuss how you embed compassion in your decision-making. Share stories that illustrate your ability to balance accountability with empathy, showing that you can lead without drama or defensiveness.
