At a Glance
- Tasks: Lead a dynamic retail team and create an amazing shopping experience.
- Company: Join a rewarding organisation making a positive impact in the community.
- Benefits: Enjoy 24 days' leave, pension scheme, and discounts with Blue Light Card.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Be a key player in driving sales and supporting local initiatives.
- Qualifications: Retail management experience and a passion for customer service.
The predicted salary is between 14.05 - 14.05 £ per hour.
Join a Retail Team That Makes a Difference.
Are you an experienced retail professional with a passion for leading teams and delivering exceptional customer service?
We are looking for an enthusiastic and motivated Shop Manager to take responsibility for the day-to-day running of a busy retail store in Basingstoke.
This is an excellent opportunity for someone who enjoys a varied role, leading a team, driving sales, and creating a welcoming shopping experience while making a positive impact within the local community.
Benefits
- 5-day working week (Monday to Saturday, with not every Saturday required)
- 24 days' annual leave plus Bank Holidays
- Group Pension Scheme
- Life Assurance
- NHS Health Cash Plan
- Blue Light Card discounts
- Opportunity to develop your retail management career within a rewarding organisation
The Role
As Shop Manager, you will be responsible for the overall performance of the store, ensuring it operates efficiently while delivering excellent customer service and achieving sales targets.
Salary: £14.05 per hour Hours: 35 hours per week Working Pattern: 5 days out of 6 (Monday to Saturday – not every Saturday)
Your responsibilities will include
- Leading, motivating, and supporting a team of staff and volunteers.
- Driving sales and maximising store performance.
- Creating attractive merchandise displays and maintaining high shop standards.
- Managing stock, including sorting, pricing, merchandising, and stock rotation.
- Delivering outstanding customer service and resolving customer queries.
- Managing cash handling, banking, and daily financial administration.
- Organising staff and volunteer rotas to ensure effective store coverage.
- Ensuring compliance with health & safety procedures and company policies.
- Building positive relationships within the local community and supporting fundraising initiatives.
About You
We're looking for someone who is
- An experienced retail professional, with supervisory or management experience, ideally with charity stores experience.
- A confident leader who can motivate and develop a successful team.
- Organised with excellent attention to detail.
- Experienced in cash handling and daily store administration.
- Passionate about delivering first-class customer service.
- Positive, proactive, and able to use their own initiative.
- Flexible and committed to maintaining high retail standards.
If you're an experienced retail leader looking for your next challenge, we'd love to hear from you
Shop Manager in Basingstoke employer: Active Staff
As a leading Engineering and Manufacturing company, we pride ourselves on fostering a dynamic work environment that encourages innovation and collaboration. Our employees enjoy competitive pay, generous holiday allowances, and opportunities for professional growth within a supportive team culture. Located in a thriving area with convenient on-site amenities, we are committed to providing a rewarding workplace where every team member can contribute to our ongoing success.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Basingstoke
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Active Staff, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Active Staff!
We think you need these skills to ace Shop Manager in Basingstoke
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Active Staff, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Active Staff and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Active Staff that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Active Staff
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
