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- Tasks: Lead housing management services and support individuals in maintaining their homes.
- Company: Award-winning charity dedicated to supporting people with learning disabilities and mental health needs.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while advancing your career in housing management.
- Qualifications: 5+ years of housing management experience and a CIH Level 4 qualification.
- Other info: Join a passionate team committed to improving lives and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards.
We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team.
Role & Responsibilities:
- Lead and support the delivery of high-quality, customer-focused housing management services.
- Manage complex tenancy and estate issues and support continuous service improvements across the organisation.
- Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy.
- Liaise with external agencies, legal representatives, and local authorities.
- Develop and implement strategies, policies, procedures and service improvements within tenancy support.
- Advance knowledge of housing legislations/regulations and conflict resolution.
- Ensure compliance with Regulator of Social Housing standards.
- Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA.
Responsibilities will also include:
- Support the people we support to set up and maintain a home and tenancy.
- Undertake housing assessments, record meetings and take detailed support notes during support visits.
- Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date.
- Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP.
- Advise people we support on access to local community organisations, resources, activities and employment opportunities.
- Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns.
- Assist and support the people we support to meet rent and service charges obligations to landlords.
- Organise monthly tenancy meetings in liaison with service managers.
- Authorise legal action for rent arrears and represent the association in court where required.
- Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts.
- Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab's Law.
- Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records.
- Work with the Director of Property and external consultants on the Environment policy.
- Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure.
The successful candidate will have the following Knowledge, Training & Experience:
- Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience.
- Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims.
- Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession.
- Experience leading and supporting initiatives that help tenants access benefits and financial help.
- Have a passion for involving people we support in every aspect of their service.
- Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required.
- Own a Full Driving Licence and be able to use own vehicle for business use.
Please note: all offers are subject to satisfactory completion of our pre-employment compliance standards.
Housing Manager in Kent employer: Active Prospects
Contact Detail:
Active Prospects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Active Prospects and understanding their mission. Think about how your experience aligns with their values and be ready to share specific examples of how you've tackled similar challenges in the past.
✨Tip Number 3
Showcase your passion for supporting individuals with learning disabilities and mental health needs. During interviews, highlight your commitment to improving their lives and how you’ve successfully engaged with tenants in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Active Prospects.
We think you need these skills to ace Housing Manager in Kent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Manager role. We want to see how you can bring your unique skills to our team at Active Prospects!
Show Your Passion: Let us know why you're passionate about supporting people with learning disabilities and mental health needs. Share any relevant experiences that demonstrate your commitment to making a difference in their lives.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Housing Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Active Prospects
✨Know Your Stuff
Make sure you brush up on housing legislation and regulations before the interview. Familiarise yourself with the key issues that affect tenants and how to support them effectively. This will show your potential employer that you're not just passionate about the role, but also knowledgeable.
✨Showcase Your Experience
Prepare specific examples from your past work as a Housing Manager. Think about complex tenancy issues you've resolved or successful initiatives you've led. Being able to share these stories will demonstrate your capability and experience in handling the responsibilities of the role.
✨Engage with the Mission
Active Prospects is all about supporting people with learning disabilities and mental health needs. Show your enthusiasm for their mission during the interview. Discuss how you can contribute to their goals and why you’re passionate about making a difference in the community.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about their current projects, challenges they face, or how they measure success in the Housing Manager role. It shows you're genuinely interested and have done your homework!
