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- Tasks: Lead and elevate service standards in a luxury healthcare environment.
- Company: Nottingham Brain Injury and Neurological Rehabilitation Centre, focused on patient wellbeing.
- Benefits: Birthday off, discounts, health plan, and professional development opportunities.
- Other info: Join a Disability Confident employer with a commitment to inclusivity.
- Why this job: Make a real impact on patient experience and inspire your team.
- Qualifications: Management experience in hospitality and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
We have an exciting opportunity for a Hotel Services Director to join Nottingham Brain Injury and Neurological Rehabilitation Centre in Nottingham. We are seeking a candidate with experience in luxury five-star hotels or spa environments who can bring a refined, VIP-level service ethos into private healthcare. The Hotel Services Director will lead and elevate the standards of our service environment, delivering an immaculate, safe, and welcoming patient experience. This role blends clinical compliance with the exceptional service standards typically found in high-end hospitality settings.
The successful candidate will bring expertise in customer experience, presentation standards, team leadership, and operational excellence, while developing specialist knowledge in service site management, including Infection Prevention & Control (IPC), healthcare cleaning standards, and patient-focused facilities operations. This role is ideal for a hospitality professional who understands that environment and service directly influence patient wellbeing, safety, and dignity. This person should be an inspirational leader to their team of cleaning, clerical, catering and estates services as well as providing the best service possible to all clinical stakeholders working alongside the team.
What you'll be doing
We are looking for a dynamic and passionate operational leader to oversee facilities and support services across our hospital site, creating an environment that reflects the highest standards of care, professionalism, and hospitality. This role is central to ensuring that every patient, visitor, and staff member experiences a safe, welcoming, and impeccably maintained hospital environment. Leading multidisciplinary teams across cleaning, portering, waste, catering, clerical, and estates services, you will champion a culture of service excellence and pride in the environment we provide. You will work closely with clinical colleagues to ensure facilities operations actively support patient care, while maintaining full compliance with healthcare standards including infection prevention and control, fire safety, environmental regulations, and healthcare cleaning standards.
With a strong focus on quality and continuous improvement, you will drive high operational standards through regular inspections, team development, and performance management. This is an opportunity to make a visible impact by shaping both the patient experience and the culture of service across the site, inspiring teams to consistently deliver an exceptional environment.
What you'll have
- Previous experience in a management role
- Ability to work as part of a team and as an individual; to provide direction to team supervisors
- Self-confidence and the ability to manage challenging situations
- Ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management
- Excellent interpersonal, verbal, and written communication skills
- Strong organisational, time management and planning skills, with a commitment to self‑management and continuous personal development
- Ability to maintain confidentiality regarding patient, staff and company information
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e‑learning and face‑to‑face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24‑hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
Hotel Services Director in Nottingham employer: Active Neuro
Contact Detail:
Active Neuro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Services Director in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and healthcare sectors. Attend industry events or join relevant online groups to meet people who can help you get your foot in the door.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your background in luxury hotels and how it translates to providing top-notch patient care. Make it clear that you understand the importance of a welcoming environment.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Be ready to discuss how you can elevate their service standards and create a safe, immaculate environment for patients. Tailor your answers to reflect their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in patient care.
We think you need these skills to ace Hotel Services Director in Nottingham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in luxury hotels or spa environments. We want to see how you've delivered top-notch service and how that can translate into our healthcare setting.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Active Neuro
✨Know Your Hospitality Standards
Familiarise yourself with the exceptional service standards typical of luxury five-star hotels. Be ready to discuss how you can translate that VIP-level service ethos into a healthcare setting, ensuring patient wellbeing and dignity.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multidisciplinary teams in the past. Highlight your ability to inspire and develop team members while maintaining high operational standards and compliance with healthcare regulations.
✨Understand the Importance of Environment
Be prepared to discuss how the environment impacts patient experience. Share your insights on creating a safe, welcoming, and impeccably maintained space that reflects both care and professionalism.
✨Communicate Effectively
Practice your verbal and written communication skills. You’ll need to demonstrate your ability to address employee issues fairly and consistently, as well as collaborate effectively with clinical colleagues to support patient care.