At a Glance
- Tasks: Lead and elevate luxury patient experience in a healthcare setting.
- Company: Hunters Moor Neurological Rehabilitation Centre, a leader in private healthcare.
- Benefits: Birthday off, discounts, health plan, and enhanced sick pay.
- Other info: Join a supportive team with excellent career development opportunities.
- Why this job: Make a real impact on patient wellbeing and service excellence.
- Qualifications: Experience in luxury hospitality management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
We have an exciting opportunity for a Hotel Services Director to join Hunters Moor Neurological Rehabilitation Centre in Birmingham. We are seeking a candidate with experience in luxury five-star hotels or spa environments who can bring a refined, VIP-level service ethos into private healthcare. The Hotel Services Director will lead and elevate the standards of our service environment, delivering an immaculate, safe, and welcoming patient experience. This role blends clinical compliance with the exceptional service standards typically found in high-end hospitality settings.
The successful candidate will bring expertise in customer experience, presentation standards, team leadership, and operational excellence, while developing specialist knowledge in service site management, including Infection Prevention & Control (IPC), healthcare cleaning standards, and patient-focused facilities operations. This role is ideal for a hospitality professional who understands that environment and service directly influence patient wellbeing, safety, and dignity. This person should be an inspirational leader to their team of cleaning, clerical, catering and estates services as well as providing the best service possible to all clinical stakeholders working alongside the team.
What you'll be doing:
We are looking for a dynamic and passionate operational leader to oversee facilities and support services across our hospital site, creating an environment that reflects the highest standards of care, professionalism, and hospitality. This role is central to ensuring that every patient, visitor, and staff member experiences a safe, welcoming, and impeccably maintained hospital environment. Leading multidisciplinary teams across cleaning, portering, waste, catering, clerical, and estates services, you will champion a culture of service excellence and pride in the environment we provide. You will work closely with clinical colleagues to ensure facilities operations actively support patient care, while maintaining full compliance with healthcare standards including infection prevention and control, fire safety, environmental regulations, and healthcare cleaning standards.
With a strong focus on quality and continuous improvement, you will drive high operational standards through regular inspections, team development, and performance management. This is an opportunity to make a visible impact by shaping both the patient experience and the culture of service across the site, inspiring teams to consistently deliver an exceptional environment.
What you'll have:
- Previous experience in a management role
- Ability to work as part of a team and as an individual
- Self-confidence and the ability to manage challenging situations
- Ability to address and respond to employee issues in a fair and consistent manner, including informal and formal performance management
- Excellent interpersonal, verbal and written communication skills
- Strong organisational, time management and planning skills, with a commitment to self-management and continuous personal development
- Ability to maintain confidentiality regarding patient, staff and company information
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
…and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
Director of Luxury Patient Experience & Facilities in Birmingham employer: Active Neuro
At Hunters Moor Neurological Rehabilitation Centre in Birmingham, we pride ourselves on being an exceptional employer that blends the best of luxury hospitality with private healthcare. Our commitment to employee growth is evident through our Active Learning Hub, offering extensive training and development opportunities, while our supportive work culture fosters a sense of community and pride in delivering outstanding patient experiences. With unique benefits like a birthday off, enhanced sick pay, and a comprehensive Employee Assistance Programme, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Luxury Patient Experience & Facilities in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality and healthcare sectors. Attend industry events or join relevant online groups to meet people who can help you get your foot in the door.
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, highlight your background in five-star service and how it translates to patient care. Make it clear that you understand the importance of a welcoming environment.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how your leadership style aligns with their mission of providing exceptional patient experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director of Luxury Patient Experience & Facilities in Birmingham
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your background in luxury hospitality or spa environments. We want to see how your experience translates into providing a top-notch patient experience, so don’t hold back!
Tailor Your Application:Take the time to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Personable:We love a bit of personality! When writing your application, let your passion for service excellence shine through. Show us why you’re excited about the opportunity to elevate patient experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Active Neuro
✨Know Your Luxury Service Standards
Familiarise yourself with the exceptional service standards typical of five-star hotels or spas. Be ready to discuss how you can translate that luxury experience into a healthcare setting, ensuring every patient feels like a VIP.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led multidisciplinary teams in the past. Highlight your ability to inspire and develop team members while maintaining high operational standards, as this role requires strong leadership in a diverse environment.
✨Understand Healthcare Compliance
Brush up on key healthcare compliance areas such as Infection Prevention & Control (IPC) and cleaning standards. Being able to articulate your knowledge in these areas will demonstrate your readiness to blend clinical compliance with hospitality excellence.
✨Communicate with Confidence
Practice your verbal and written communication skills. You’ll need to convey your ideas clearly and effectively, especially when discussing how to create a safe and welcoming environment for patients and staff alike.
