At a Glance
- Tasks: Welcome guests and ensure a seamless check-in/check-out experience at our stunning hotel.
- Company: Easthampstead Park Hotel, a beautiful Grade II listed Victorian mansion.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible shifts including weekends and bank holidays; perfect for those seeking a lively work atmosphere.
- Why this job: Join a vibrant team in a historic setting and create memorable experiences for guests.
- Qualifications: Warm personality, attention to detail, and customer service skills; OPERA experience is a plus.
The predicted salary is between 27872 - 30000 £ per year.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests, boasting an enchanting wedding pavilion, resplendent original stained-glass window, a sophisticated Downshire ballroom, as well as our stunning King Suite, the largest event space in Berkshire, catering for up to 500 people.
We are looking for a dynamic Hotel Receptionist to join our Team. The role involves working a variety of shifts as follows: 06.00/07.00am - 3.00pm and 2.30pm - 10.30pm. The above shifts are essential to the role & non-negotiable.
As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel's facilities and services in a positive way optimising every opportunity. You will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage.
Primary Responsibilities:- Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park.
- Ensure good communication with all departments throughout the hotels.
- Check in and check out of hotel guests, inclusive of taking payments and reconciling banking.
- Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary.
- Be familiar with and promote the hotel facilities.
- To have an excellent knowledge of all reception procedures.
- Knowledge of the Opera System would be an advantage, although full training will be provided.
Hotel Receptionist full-time 40 hpw - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire employer: Active Hospitality
Easthampstead Park Hotel is an exceptional employer, offering a vibrant work culture where creativity and service excellence are celebrated. Nestled in the picturesque Berkshire countryside, employees enjoy a stunning environment that inspires both personal and professional growth, with opportunities to lead memorable events and build lasting relationships with clients. With competitive salaries and a supportive team atmosphere, this role promises a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist full-time 40 hpw - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Active Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Active Hospitality
Don't be shy about reaching out to Active Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist full-time 40 hpw - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Active Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Active Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
