At a Glance
- Tasks: Lead hotel operations, enhance guest experiences, and implement effective strategies.
- Company: Gorse Hill Hotel, a stunning venue in Surrey with a vibrant atmosphere.
- Benefits: Competitive salary, tips, career advancement, and a dynamic work environment.
- Other info: Opportunity for career growth and involvement in exciting events.
- Why this job: Join a passionate team and make a real impact on guest satisfaction.
- Qualifications: Experience in hotel management and strong leadership skills required.
Operations Manager - Gorse Hill Hotel Woking - Woking, Surrey Gorse Hill is an elegant mansion set in the beautiful countryside of Surrey surrounded by woodland and formal gardens, yet only minutes from the centre of Woking. Having undergone significant refurbishment, it now offers a dedicated 10,000sq ft ballroom, conference, meetings, celebrations and wedding venue, 67 bedrooms, serviced offices and guest gym, making this one of the prime venue choices in the Surrey region. As the Operations Manager, you will be responsible for implementing standard operating procedures across all hotel departments, ensuring effective performance management, contributing to the strategic business plan, maximising revenue opportunities, and overseeing hotel operations in the absence of the General Manager. You will prioritise the customer experience by analysing guest feedback and implementing action plans. Collaborating with department heads, you will lead recruitment efforts, foster team development, and promote a culture of service excellence. This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience. What do we need from you? Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred. Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success. You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills. You'll be highly commercially driven, thinking like a customer but always acting like an owner. Highly motivated, enthusiastic, and a good team player. Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Full Time - 45 hours per week. Involves Shift Work / Managing Events. Salary £38,000-£40,000 per annum plus tips.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Operations Manager - Gorse Hill Hotel Woking - Woking, Surrey employer: Active Hospitality
Easthampstead Park Hotel is an exceptional employer, offering a vibrant work culture where creativity and service excellence are celebrated. Nestled in the picturesque Berkshire countryside, employees enjoy a stunning environment that inspires both personal and professional growth, with opportunities to lead memorable events and build lasting relationships with clients. With competitive salaries and a supportive team atmosphere, this role promises a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Gorse Hill Hotel Woking - Woking, Surrey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Active Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Active Hospitality
Don't be shy about reaching out to Active Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - Gorse Hill Hotel Woking - Woking, Surrey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Active Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Active Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
