At a Glance
- Tasks: Ensure guest safety and comfort during night shifts while handling check-ins and queries.
- Company: Historic Villiers Hotel in the heart of Buckingham, recently refurbished.
- Benefits: Free parking, meals on duty, and discounts through our Hospitality Rewards App.
- Other info: Perfect for those seeking flexible night work with opportunities for growth.
- Why this job: Join a dynamic team and be the face of hospitality during the night.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space. We are looking for a reliable and professional Night Porter to join our team. As the face of the business during overnight hours, you will play a key role in ensuring the safety, security, and comfort of our guests. This position is ideal for someone who is calm under pressure, attentive to detail, and committed to providing excellent customer service. Hours - 40 hpw working night shifts.
Key Responsibilities:
- Welcoming late-arriving guests and assisting with check-ins and check-outs
- Ensuring the security of the premises, including regular patrols
- Responding promptly to guest requests and queries
- Setting up breakfast areas or preparing for morning service
- Handling basic cleaning and maintenance tasks
- Managing phone calls and administrative duties during the night shift
- Reporting any incidents or issues to management
Requirements:
- Previous experience in a similar role is desirable but not essential
- Strong communication and customer service skills
- Ability to work independently and remain alert during night hours
- Good problem-solving skills and a proactive attitude
- Basic IT skills
- Flexibility to work overnight shifts, including weekends and holidays
Benefits:
- Free parking
- Free meals on duty
- Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing
Night Porter - Villiers Hotel Buckingham employer: Active Hospitality
Villiers Hotel is an exceptional employer, offering a unique opportunity to work in a beautifully refurbished 18th Century hotel in the historic town of Buckingham. With a strong focus on employee wellbeing, we provide free meals on duty and access to our Hospitality Rewards App, which offers discounts on various services. Our supportive work culture encourages personal growth and development, making it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter - Villiers Hotel Buckingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Night Porter position at Villiers Hotel or similar places.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit the Villiers Hotel website and apply directly. Show them you’re keen by following up with a friendly email expressing your interest in the Night Porter role.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you’ve gone above and beyond for guests. This will help you stand out as the perfect fit for the Night Porter position.
✨Tip Number 4
Stay calm and collected during the application process. Remember, the Night Porter role requires a cool head under pressure, so showcase that quality in your interactions with potential employers!
We think you need these skills to ace Night Porter - Villiers Hotel Buckingham
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role at Villiers Hotel. Highlight any relevant experience and skills that match the job description, especially your customer service skills and ability to work independently.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Active Hospitality
✨Know the Hotel Inside Out
Before your interview, take some time to research Villiers Hotel. Familiarise yourself with its history, services, and recent refurbishments. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be the face of the hotel during the night. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations. This will demonstrate your ability to remain calm under pressure and your commitment to guest satisfaction.
✨Highlight Your Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or resolve issues quickly. Whether it’s dealing with a late check-in or a maintenance problem, being able to articulate these experiences will show that you're proactive and ready for the challenges of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team dynamics, or what a typical night shift looks like. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
