At a Glance
- Tasks: Ensure guest satisfaction and security during night shifts at a stunning Victorian hotel.
- Company: Easthampstead Park Hotel, a beautiful venue for events and celebrations.
- Benefits: Flexible part-time hours, experience in hospitality, and a vibrant work environment.
- Other info: Opportunity to develop skills in a prestigious hotel with a focus on guest relations.
- Why this job: Join a dynamic team and create memorable experiences for guests in a historic setting.
- Qualifications: 1 year of hospitality experience preferred; training on systems provided.
Easthampstead Park is situated in a breathtaking Grade II listed Victorian mansion. Our prestigious venue offers a captivating blend of elegance and natural beauty. Steeped in history and charm, this magnificent property provides the perfect setting for a wide range of conferences, meetings, training workshops, and unforgettable team retreats. Our grounds and mansion are also renowned for hosting stunning weddings & celebrations for up to 500 guests.
We are looking for a dynamic Hotel Receptionist to join our Team on a part-time basis working night shifts - 16 hours per week (10.30pm - 07.30am). The above shift times are essential to the role & non-negotiable.
Job Description
- Ensure high standards of security are maintained throughout the night and that all public areas of the hotel are thoroughly cleaned.
- Complete administrative tasks accurately and within given deadlines.
- Be responsible to setup meeting and private dining rooms to agreed standard and to guests’ specifications.
Responsibilities
- Ensure that the service offered by all team members is personal and memorable, that guest needs are anticipated and requests followed up.
- Build relationships with guests, ensuring that they want to return to Easthampstead Park Hotel.
- Ensure good communication with all departments throughout the hotel.
- Ensure all regular and VIP guests are known and cared for accordingly.
- Handle, follow up and communicate any comments or complaints.
- Be familiar with and promote hotel facilities and attractions within the area.
- Assist guests with any requests e.g. information, making bookings, directions.
- Ensure that the night menu is offered/promoted at all times & orders are taken, prepared & delivered to guest rooms in a timely manner.
- In addition to the night menu, offer & promote a drink service either from the bar or for room service delivery.
- Ensure that all tasks are completed on each shift that a full and thorough handover takes place at the end of the shift.
- Be fully conversant with handling of reservation enquiries.
- Be aware of all current offers.
- Ensure you have a well-founded understanding of all Hotel regulations.
- Have a thorough knowledge of Opera and any relevant systems.
- Complete the Daily Brief accurately & deliver to all Departments ready for the following morning.
- Ensure all access to the hotel is secure as required by hotel policy and procedure.
- Perform any related security duties as required overnight, including 2 floor walks together with clearing trays in corridors.
- Complete all incident reports and distribute to relevant departments.
- Record any unusual occurrences or problems arising to the Duty Manager and take appropriate action.
- Communicate, work with and build a good working relationship with Front Office Day team to ensure a consistent level of service is offered throughout the hotel 24 hours a day.
- Set up & check rooms for meetings to the hotel standard, meeting guest requirements as outlined by the Function Sheets/Conference & Sales Team.
- As a team, ensure that guest areas and offices are clean and tidy at all times.
- Check in late arrivals and check out early departures in line with hotel procedures.
- Ensure that wake up calls are made promptly.
- Ensure the hotel is “show round ready” every morning.
Health and Safety
- Report all potential and real hazards immediately.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Attend all fire, health and safety training.
- Ensure the safety of the people and the property of all within the premises by fairly applying Hotel Regulations, by strict adherence to existing laws, statutes and applicable ordinances, and reporting any possible hazards and conditions to the Reception Manager.
- Have a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
- Re-use and recycle where possible.
Skills
- At least 1 year experience in Hospitality.
- Experience with Opera systems preferred; training will be provided for the right candidate.
Hotel Receptionist - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire employer: Active Hospitality
Easthampstead Park Hotel is an exceptional employer, offering a vibrant work culture where creativity and service excellence are celebrated. Nestled in the picturesque Berkshire countryside, employees enjoy a stunning environment that inspires both personal and professional growth, with opportunities to lead memorable events and build lasting relationships with clients. With competitive salaries and a supportive team atmosphere, this role promises a rewarding career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Active Hospitality and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hotel Receptionist - Easthampstead Park Hotel Wokingham - Wokingham, Berkshire
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Active Hospitality that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Active Hospitality.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Active Hospitality get a sense of who you are beyond your experience!
How to prepare for a job interview at Active Hospitality
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Active Hospitality and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
