Hotel Receptionists - Villiers Hotel - Buckingham, Buckinghamshire 2 roles available: Full Time - 40 hours per week Part-Time - 32 hours per week Villiers Hotel is a spectacular 18th Century 49-bedroom hotel situated in the heart of the historic market town of Buckingham. Villiers has undergone a major refurbishment to all front of house areas and The Old Town Hall which provides all the meeting, serviced offices and function space. ROLE IS WORKING A VARIETY OF SHIFTS INCLUSIVE OF WEEKENDS BETWEEN THE HOURS OF 7AM AND 11PM The above shifts are essential to the role & non-negotiable. Job Description As Hotel Receptionist you will be responsible for offering a welcoming and seamless check in/check-out experience, manage incoming calls for bookings or general enquiries and promote the hotel’s facilities and services in a positive way optimising every opportunity. As Hotel Receptionist, you will have a natural, warm, engaging personality, excellent attention to detail and have the ability to remain calm in all situations. Experience in the use of OPERA would be a distinct advantage. Primary Responsibilities Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard. Build relationships with guests, ensuring that they want to return to Villiers Hotel. Ensure good communication with all departments throughout the hotels. Check in and check out of hotel guests, inclusive of taking payments and reconciling banking. Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary. Be familiar with and promote the hotel facilities. To have an excellent knowledge of all reception procedures. Knowledge of the Opera System would be an advantage, although full training will be provided. Benefits of Working with us Free parking. Free meals on duty. Hospitality Rewards App - offering discounts across retail, groceries, days/nights out, cinema, meals, wellbeing & much more! Share of Tips in addition to your salary. Company Pension (contributory). Generous holiday entitlement. Referral Programme. Complimentary Access to our Gym. Opportunity to join an enthusiastic & friendly team!41bf1e1f-b16b-4260-a40a-17c77a06fd15
Hotel Receptionist - 2 roles available (40 hpw & 32 hpw) - Villiers Hotel - Buckingham employer: Active Hospitality
Join our vibrant team in a dynamic hospitality environment where your contributions as a Kitchen Porter will be valued and recognised. We offer flexible working hours, comprehensive training, and a supportive culture that encourages personal growth and teamwork. Located in a bustling area, you'll enjoy the energy of a fast-paced kitchen while being part of a community that prioritises excellence and camaraderie.
