At a Glance
- Tasks: Plan unforgettable active trips across the UK for diverse clients.
- Company: Join Active England Tours, the premier provider of active holidays in England.
- Benefits: Enjoy a flexible hybrid working model and access to wellness resources.
- Other info: Opportunity to work in a vibrant, entrepreneurial environment with career growth.
- Why this job: Be part of a dynamic team creating memorable travel experiences.
- Qualifications: Strong communication skills and experience in itinerary planning preferred.
The predicted salary is between 30000 - 33000 £ per year.
Pay £30-33k Dependant on Experience
Reporting to Commercial Director
Start Date November 2026
Who you are
We are seeking a Private Trip Planner to join our dynamic team and help us successfully execute exceptional active travel experiences across the UK. This person will work across both our B2C and B2B (Adventure by AE) Product. The successful candidate will be driven, detail-orientated, customer centric and passionate about planning trips that provide our customers with the most memorable week of their year.
Who we are
Active England Tours is an active travel company providing an unrivalled premium experience for active inbound international tourists and residents in England. We run beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, the Lake District, Yorkshire and Northumberland. While running our own direct tours, we also work with numerous business partners within the industry through our Adventure by AE brand, creating and operating their UK & Ireland active holidays. Our mission is to open up England as a destination for active travel and continue to be the go-to travel company to book and work with! We are proud to show off our incredible countryside, seaside and rich heritage.
Required skills and abilities
- Excellent Communication and Customer Service Skills.
- A personable manner and a willingness to help.
- Strong organisational and time-management skills.
- Excellent problem-solving abilities.
- Ability to multitask and manage multiple itineraries simultaneously.
- Able to think creatively.
Relevant and Desired Experience:
- Destination Knowledge within the UK.
- Previous experience in Planning Itineraries or a related role.
- Previous experience working within the Travel Industry.
- Experience in working with CRM and Booking Systems.
- Knowledge of Microsoft Office Applications.
Main responsibilities
- Itinerary Planning – You will work closely with our Commercial & Product Managers to create detailed travel plans, including accommodation, transportation, meals and activities for both individuals and groups.
- Engaging with Clients – You will collaborate with our clients to gather information, and help design trips that align with their specifications, needs and budgets.
- Destination Research – You will conduct research on different destinations and suppliers to offer well-informed recommendations that will improve the itineraries for which you are responsible.
- Problem solving – you will come to the table with creative solutions to problems, with intelligent, operational thinking at its core to solve problems and find solutions.
- Bookings & Logistics – you will handle all bookings for each itinerary, guaranteeing the smooth operation of each trip daily. Your role will involve mitigating any potential issues that may occur, to ensure a seamless experience for the end customer.
- Supplier Management – Building and maintaining relationships with all suppliers, working to negotiate rates, whilst ensuring payment and cancellation deadlines are met.
- Customer Service – Providing Pre trip and on the ground support to both our Guides and Customers, handling any changes and working to resolve any complaints or issues.
- Financial Management – Working to identify any cost saving opportunities and effectively managing all expenses related to trips, while ensuring compliance to pre-established budgets.
- Research – Working alongside the product managers, you will work to research new supplier opportunities – sourcing the best Hotel & Experience providers across a luxury VIP market and mid-range market in the UK to ensure AET consistently delivers the highest quality services to our clients.
Company benefits
- Flexible hybrid working model.
- A dynamic, entrepreneurial working environment.
- Access to our HR platform Heka.
Private Trip Planner in Shipton under Wychwood employer: Active England Tours Limited
Active England Tours is an exceptional employer, offering a dynamic and entrepreneurial work environment where creativity and customer-centricity thrive. With a flexible hybrid working model and a commitment to employee growth, we empower our Private Trip Planners to craft unforgettable travel experiences across the stunning landscapes of England. Join us in showcasing our beautiful countryside while enjoying the benefits of a supportive team culture and opportunities for professional development.
Contact Details:
Active England Tours Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Private Trip Planner in Shipton under Wychwood
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We think you need these skills to ace Private Trip Planner in Shipton under Wychwood
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Private Trip Planner role at Active England Tours Limited.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Private Trip Planner position at Active England Tours Limited.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Active England Tours Limited.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Active England Tours Limited's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Private Trip Planner.
How to prepare for a job interview at Active England Tours Limited
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Active England Tours Limited.
