Sales & CS Administrator – Afternoon & Evening Support

Sales & CS Administrator – Afternoon & Evening Support

Location

Remote (Occasional office attendance required)

Pay

£30-35k Dependent on Experience

Reporting to

Customer Support Manager

Start Date

ASAP

Who you are

We’re looking for a driven, organised and customer-focused individual who is passionate about Active Travel and excited to play a key role in the continued growth of our business. You’ll be at the heart of both our sales and customer service functions, providing responsive and personable support to our North American client base during the late afternoon and evening.

You’ll develop an in-depth knowledge of our products and use your expertise to confidently sell our trips to new customers, while providing knowledgeable and proactive support to those who have already booked. Working primarily outside of traditional office hours, you’ll be a key point of contact for our customers, helping to answer sales queries, resolve issues, and provide support throughout their journey.

From the moment a customer makes their initial enquiry through to the end of their trip, you’ll play a vital role in ensuring their experience is seamless, personal, and enjoyable.

Ultimately, you’ll help us deliver the best possible experience for every Active England traveler.

Who we are

Active England Tours is an active travel company providing an unrivalled premium experience for active inbound international tourists and residents in England.We run beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, the Lake District, Yorkshire and Northumberland. While running our own direct tours, we also work with numerous business partners within the industry through our Adventure by AE brand, creating and operating their UK & Ireland active holidays. Our mission is to open up England as a destination for active travel and continue to be the go-to travel company to book and work with! We are proud to show off our incredible countryside, seaside and rich heritage.

Required skills and abilities

• Strong Excel Skills
• Strong Organisation and Communication
• Technical Proficiency: Ability to work confidently within our CRM System.
• Able to work collaboratively: Due to working non-traditional hours, it will be important to effectively hand over all information to the CS/Sales & Operations Teams.
• Ability to be flexible within the role, and to be happy to assist in other areas when the business requires.
• Prior Experience in Sales
• Prior Experience in Customer Service

Main responsibilities

• To be the initial point of contact for all Sales enquiries within the working hours, and to successfully convert those enquiries into sales. Sales Enquiries are received by email, phone and through our live chat function.
• Work alongside the B2C Sales Team to deliver new initiatives, strategies, and processes to bring in new sales. Also to follow up on existing sales opportunities.
• During the tour season, you will cover the phone line for customers on the ground and assist with all queries as they come in. This will require an operational knowledge of how our trips run.
• Work with the B2C Bookings Team to ensure all required Vendor bookings are in place and update our CRM system with all rates, payment and cancellation policies.
• Ensure all operational and customer-facing documents are updated to reflect the correct information.
• Contacting Vendors on a weekly basis throughout the season to check reservations for our guests.
• Other Ad hoc tasks as required.
• Flexible hybrid working model
• A dynamic, entrepreneurial working environment
• Access to our HR platform Heka

Company benefits

• Flexible hybrid working model
• A dynamic, entrepreneurial working environment
• Access to our HR platform Heka

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