At a Glance
- Tasks: Plan unforgettable active trips across the UK, ensuring every detail is perfect.
- Company: Join Active England Tours, the premier provider of active holidays in England.
- Benefits: Enjoy a flexible hybrid working model and access to wellness resources.
- Other info: Opportunity to work in a vibrant, entrepreneurial environment with career growth.
- Why this job: Be part of a dynamic team creating memorable experiences for travellers.
- Qualifications: Strong communication skills and a passion for travel planning required.
The predicted salary is between 30000 - 33000 £ per year.
We are seeking a Private Trip Planner to join our dynamic team and help us successfully execute exceptional active travel experiences across the UK. This person will work across both our B2C and B2B (Adventure by AE) Product. The successful candidate will be driven, detail-orientated, customer centric and passionate about planning trips that provide our customers with the most memorable week of their year.
Active England Tours is an active travel company providing an unrivalled premium experience for active inbound international tourists and residents in England. We run beautifully curated, high-end, active tours including guided, self-guided and bespoke cycling, walking, swimming and wellbeing adventures. From our origin in the Cotswolds, we have become the premier provider of active holidays across England. We run trips in Devon, Cornwall, the Lake District, Yorkshire and Northumberland. While running our own direct tours, we also work with numerous business partners within the industry through our Adventure by AE brand, creating and operating their UK & Ireland active holidays. Our mission is to open up England as a destination for active travel and continue to be the go-to travel company to book and work with!
Required skills and abilities:
- Excellent Communication and Customer Service Skills.
- A personable manner and a willingness to help.
- Strong organisational and time-management skills.
- Excellent problem-solving abilities.
- Ability to multitask and manage multiple itineraries simultaneously.
- Able to think creatively.
Relevant and Desired Experience:
- Destination Knowledge within the UK.
- Previous experience in Planning Itineraries or a related role.
- Previous experience working within the Travel Industry.
- Experience in working with CRM and Booking Systems.
- Knowledge of Microsoft Office Applications.
Main responsibilities:
- Itinerary Planning – You will work closely with our Commercial & Product Managers to create detailed travel plans, including accommodation, transportation, meals and activities for both individuals and groups.
- Engaging with Clients – You will collaborate with our clients to gather information, and help design trips that align with their specifications, needs and budgets.
- Destination Research – You will conduct research on different destinations and suppliers to offer well-informed recommendations that will improve the itineraries for which you are responsible.
- Problem solving – you will come to the table with creative solutions to problems, with intelligent, operational thinking at its core to solve problems and find solutions.
- Bookings & Logistics – you will handle all bookings for each itinerary, guaranteeing the smooth operation of each trip daily. Your role will involve mitigating any potential issues that may occur, to ensure a seamless experience for the end customer.
- Supplier Management – Building and maintaining relationships with all suppliers, working to negotiate rates, whilst ensuring payment and cancellation deadlines are met.
- Customer Service – Providing Pre trip and on the ground support to both our Guides and Customers, handling any changes and working to resolve any complaints or issues.
- Financial Management – Working to identify any cost saving opportunities and effectively managing all expenses related to trips, while ensuring compliance to pre-established budgets.
- Research – Working alongside the product managers, you will work to research new supplier opportunities – sourcing the best Hotel & Experience providers across a luxury VIP market and mid-range market in the UK to ensure AET consistently delivers the highest quality services to our clients.
Company benefits:
- Flexible hybrid working model.
- A dynamic, entrepreneurial working environment.
- Access to our HR platform Heka.
Private Trip Planner employer: Active England Tours Limited
Active England Tours is an exceptional employer, offering a dynamic and entrepreneurial work environment where creativity and customer-centricity thrive. With a flexible hybrid working model and opportunities for professional growth, employees can immerse themselves in the beauty of England while crafting unforgettable travel experiences. Join us to be part of a passionate team dedicated to showcasing the best of active travel in stunning locations across the UK.
Contact Details:
Active England Tours Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Private Trip Planner
✨Tip Number 1
Get to know the company inside out! Research Active England Tours, their values, and the types of trips they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to trip planning and customer service. Think about specific examples from your past experiences that showcase your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Private Trip Planner
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or adventures that have shaped your passion for planning trips. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable experiences for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Private Trip Planner. Mention specific examples from your past that demonstrate your organisational skills, customer service abilities, and problem-solving prowess. We appreciate when candidates take the time to connect their background to what we do!
Be Detail-Oriented:Since this role involves planning intricate itineraries, it’s crucial to showcase your attention to detail in your application. Double-check for any typos or errors, and ensure your application is well-structured. This will reflect your ability to manage multiple itineraries seamlessly, which is key for us at Active England Tours.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of applications and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at Active England Tours Limited
✨Know Your Destinations
Before the interview, brush up on your knowledge of popular UK destinations. Be ready to discuss what makes each location unique and how you would tailor trips to suit different clients' needs. This shows your passion for travel and your ability to create memorable experiences.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple itineraries or projects in the past. Highlight your time-management strategies and how you prioritise tasks. This will demonstrate your ability to handle the fast-paced nature of trip planning.
✨Engage with Customer Service Scenarios
Think of a few customer service challenges you've faced and how you resolved them. Be ready to discuss these during the interview, as this role requires excellent communication and problem-solving skills. Showing that you can handle difficult situations with a positive attitude is key.
✨Be Creative with Solutions
Prepare to discuss how you approach problem-solving creatively. Think of examples where you had to think outside the box to overcome obstacles in trip planning. This will highlight your ability to provide exceptional service and ensure smooth operations for clients.
