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- Tasks: Lead and manage day-to-day operations of Complex Supported Living Services.
- Company: Join one of the UK's largest independent providers in neuro and mental healthcare.
- Benefits: Enjoy 25 days holiday, birthday off, and discounts through our Active Reward App.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Must have a relevant qualification in Positive Behaviour Support and leadership experience.
- Other info: We are a Disability Confident employer, ensuring inclusivity in our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We have an exciting opportunity for a Service Manager to join Complex PBS Supported Living Services in Slough. Reporting into the Registered Manager, the Service Manager will have responsibility for the management of up to 8 Complex Supported Living ‘placements’ within the Active Care Group Complex PBS Supported Living Service, delivering high-quality, person-centred services.
You will be responsible for leading and managing the day-to-day service, managing the staff team and assessing & collaborating closely with the Registered Manager to ensure seamless running of the service.
What you’ll be doing:
- Work with the Registered Manager to ensure the correct application and monitoring of all relevant statutory legislation including the Health and Social Care Act, Mental Capacity Act, Health & Safety at Work Act, Care Quality Commission Regulations, Environmental Health and employment legislation.
- Ensure that appropriate systems, processes and staff are in place to maintain safety and wellbeing for the people we support and to achieve the required CQC standards of care and optimise outcomes for each individual.
- Support the Registered Manager to develop and maintain effective business relationships with potential referrers and commissioners to ensure the service remains at maximum occupancy levels.
- Ensure that all referrals are assessed and reports are formulated and forwarded to the relevant commissioners in partnership with the Commercial Team.
- Carry out assessments of individuals as an autonomous practitioner, including those with complex presentations and use clinical reasoning skills, knowledge of evidence-based practice and expertise to determine appropriate treatment plans utilising specialist skills.
- Direct the recruitment, supervision, and overall management of staff, ensuring a specially skilled PBS informed workforce that is adequate in number, diversity, qualification, and experience to meet the complex needs of the people we support.
A full list of role responsibilities can be found in the job description.
What you’ll have:
- Will hold a formal qualification relevant to the field of Positive Behaviour Support and be able to demonstrate significant experience of working in a Positive Behaviour Support Leadership role.
- In-depth knowledge of behavioural assessment, intervention strategies and PBS principles.
- 1+ years leadership experience of leading services specifically designed for individuals with complex needs, including experience leading complex PBS services.
- Previous experience leading a team and management.
- Demonstrable experience of coaching and developing colleagues.
- Experience of working in a fast-paced environment.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
- 25 days plus bank holidays.
- Birthday off.
- Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities.
- Active Reward App giving discounts and savings on your weekly shop.
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice.
- A Nest Personal Pension account.
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians.
- We recognise outstanding Active Behaviours via the Active Awards programme.
- Enhanced Sick & Maternity Pay benefits.
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know.
- Support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
Service Manager (Complex Behaviour) employer: Active Care Group Recruitment
Contact Detail:
Active Care Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Complex Behaviour)
✨Tip Number 1
Familiarise yourself with the key legislation and regulations mentioned in the job description, such as the Health and Social Care Act and the Care Quality Commission Regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and high-quality care.
✨Tip Number 2
Network with professionals in the Positive Behaviour Support field. Attend relevant workshops or seminars where you can meet others in the industry. Building these connections can provide valuable insights and potentially lead to referrals for the Service Manager position.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Think of specific examples where you've successfully managed a team or implemented PBS strategies. Being able to articulate your past successes will set you apart from other candidates.
✨Tip Number 4
Research Active Care Group and their approach to complex needs. Understanding their values and mission will allow you to tailor your conversations during interviews, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Service Manager (Complex Behaviour)
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Service Manager position. Make sure you understand the responsibilities and qualifications required, especially regarding Positive Behaviour Support and leadership experience.
Tailor Your CV: Customise your CV to highlight relevant experience in managing services for individuals with complex needs. Emphasise your leadership roles and any specific achievements related to Positive Behaviour Support.
Craft a Compelling Cover Letter: Write a cover letter that connects your experience to the key responsibilities of the role. Mention your understanding of statutory legislation and how you have successfully led teams in similar environments.
Showcase Relevant Skills: In your application, clearly demonstrate your skills in behavioural assessment and intervention strategies. Provide examples of how you've developed and coached colleagues in previous roles.
How to prepare for a job interview at Active Care Group Recruitment
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid understanding of the Service Manager role and its responsibilities. Familiarise yourself with the key aspects of Positive Behaviour Support and how they apply to managing complex needs. This will help you articulate your experience and how it aligns with the job.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully managed a team, implemented strategies, or improved service delivery. This will demonstrate your capability to lead and develop a skilled workforce.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complex situations. Prepare scenarios from your past experiences where you had to make critical decisions or manage challenging behaviours, showcasing your clinical reasoning and intervention strategies.
✨Demonstrate Your Commitment to Quality Care
Articulate your understanding of the importance of maintaining high standards of care and compliance with regulations. Discuss how you have previously ensured safety and wellbeing for individuals you supported, and how you plan to uphold these standards in the new role.
