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- Tasks: Manage invoicing, analyse payment data, and resolve billing queries in a dynamic finance team.
- Company: Join one of the UK's largest independent providers in neuro and mental healthcare.
- Benefits: Enjoy 25 days holiday, birthday off, and access to training and development opportunities.
- Why this job: Make a real impact in healthcare finance while developing your career with supportive leadership.
- Qualifications: Experience in credit control and strong communication skills are essential.
- Other info: Hybrid working model with a positive, inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone. We'd like you to join us as a Credit Controller in our Finance team in Darlington. This role is full time, working hybrid 3 days in the Morton House office and 2 days working from home.
What you'll be doing:
- To work across internal systems and associated records in invoicing, accounting and associated system
- Analysis of invoicing and payment data to ensure correct application of receipts to invoices and reduce unapplied cash
- Identify genuine arrears and take effective recovery action through to payment and allocation
- Identifying and making the necessary adjustments to correct billing errors
- Investigate and reconcile historic cash postings that remain unallocated & to correctly allocate them to account
- Reduce historic unapplied cash
- Investigating customer queries effectively and efficiently via telephone and / or email
- Liaise with sites and regional teams where necessary to obtain relevant information
- Identify potential bad debt and report to the Credit and Fees Manager – making recommendations and producing admin for Credit notes / write-off or escalation to third parties
- Reporting and analysis of the historic debtor's ledger to the Credit and Fees Manager – making recommendations for action / improvement
- Supporting colleagues with complex queries
What you'll have:
- Ability to apply an effective collections / dunning process
- Experience of dealing with Local Authorities and the NHS in a finance-based role
- CICM Level 2 Qualification or similar (desirable)
- Previous experience in healthcare sector is desirable
- High level of accuracy and good attention to detail
- Proficient with the use of MS Excel to an excellent standard
- Experience with use of Collections / Accounting systems – ideally SAGE Intacct
- Confident in reporting financial data and analysis
- Experience of working to tight deadlines
- Proven track record in collections or credit control
- Experience of analysing data across multiple platforms
- Experience with reconciliations and resolving complex billing queries quickly and efficiently
- Positive enthusiastic approach with a can‐do attitude to problem solving
- Well organised and able to prioritise workload
- Ability to work on own initiative and confident in ability
- Strong communication skills, including ability to build relations internally and externally
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ...and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Credit Controller employer: Active Care Group Recruitment
Contact Detail:
Active Care Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those who work in credit control. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of invoicing and collections processes. We want you to show off your skills and confidence, so practice answering common questions related to credit control.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, including that Credit Controller position!
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in finance, especially any work with Local Authorities or the NHS. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t forget to showcase your proficiency in MS Excel and any accounting systems you've used, like SAGE Intacct. We love seeing candidates who can handle data analysis and reporting with confidence!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you’re a great fit for the role and how your previous experience has prepared you for this position. We appreciate straightforward communication!
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Active Care Group Recruitment
✨Know Your Numbers
As a Credit Controller, you'll be dealing with invoicing and payment data. Brush up on your financial terminology and be ready to discuss how you've successfully managed collections or resolved billing queries in the past. This shows you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex queries or billing errors before. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and your ability to work under pressure, which is crucial for this role.
✨Familiarise Yourself with Relevant Systems
If you have experience with SAGE Intacct or similar accounting systems, make sure to mention it. If not, do a bit of research on these tools. Being able to talk about how you would use them in your role will show that you're proactive and ready to learn.
✨Communicate Effectively
Strong communication skills are key in this position. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've built relationships with internal teams or external clients, as this will highlight your ability to collaborate and resolve issues efficiently.