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For Companies At a Glance
- Tasks: Be the welcoming face for patients and visitors, ensuring a seamless experience.
- Company: Join one of the UK's largest independent providers in neuro and mental healthcare.
- Benefits: Enjoy 25 days holiday, birthday off, and discounts through the Active Reward App.
- Why this job: Make a real difference in people's lives while working in a supportive, luxury environment.
- Qualifications: Experience in 5-star hospitality or luxury healthcare is essential; empathy and discretion are key.
- Other info: Full-time role with opportunities for training and career development.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Come and join one of the UK’s largest independent providers in neuro and mental healthcare. We\’d like you to join us as a Concierge at our service Hothfield Brain Injury Rehabilitation and Neurological Care Centre, our specialist centre in Kent, we look after adults with a brain injury or other neurological condition. Set within the 12 acre grounds of a manor house, we specialise in intensive rehabilitation for people in the early stages of recovery from a brain injury right through to residential care.
About the role
The Concierge is the welcoming face of the private Neurorehabilitation offering in the service. As the first point of contact for patients, families, and visitors, the Concierge plays a vital role in shaping the overall experience. This position is centred around delivering a seamless, discreet, and compassionate service that reflects the highest standards of luxury and care.
Combining the attentiveness of five-star hospitality with the sensitivity required in a healthcare environment, the Concierge ensures every individual feels safe, supported, and valued from the moment they arrive. From assisting with daily logistics and personalised requests to creating a calm, welcoming atmosphere, the Concierge helps foster an environment that supports healing, dignity, and trust.
What you\\\’ll be working
- Full time, 37.5hrs per week
- Monday to Friday depending on business needs
- £28,000 per annum
- Reporting to Line Manager
What you\\\’ll be doing
Some of the Main roles and responsibilities:
- Create an environment where patients feel safe, respected, and at ease — an essential part of the healing journey.
- Provide a warm, discreet welcome to all patients and visitors on arrival.
- Assist with check-in and orientation for new patients, ensuring they feel comfortable and informed.
- Act as the first point of contact for any non-clinical needs, creating a seamless and reassuring environment.
- Handle personal requests with efficiency and confidentiality, including booking transport, arranging appointments, or sourcing items.
- Liaise with in-house departments to ensure a personalised and responsive service for each patient.
- Manage VIP arrivals and departures with the utmost discretion.
- Focus on the little details that make a big difference — a preferred drink, a favourite newspaper, or simply knowing when to offer quiet support versus when to engage.
- Maintain clear communication with clinical and hospitality teams to support smooth daily operations.
- Manage patient schedules, coordinate with drivers and therapy teams when needed.
- Handle telephone and email enquiries with warmth and professionalism.
- Ensure that communal areas such as lounges and reception remain immaculate and welcoming.
- Monitor ambiance (lighting, music, refreshments) to align with the services wellness ethos.
- Maintain strict confidentiality and uphold safeguarding and GDPR standards at all times.
What you\\\’ll have
- Previous experience in a 5-star hospitality, residential or luxury healthcare environment.
- Impeccable personal presentation and outstanding interpersonal skills.
- Natural empathy, warmth, and discretion.
- Ability to stay composed and resourceful in sensitive or emotionally charged situations.
- Excellent organisational and time-management skills.
- Ability to work as part of a team and as an individual and able to provide support to all colleagues in the service.
- Proactive, always going above and beyond to exceed expectations.
- Self-confident and the ability to manage challenging situations and conversations.
- Proven reliability in terms of full attendance and timekeeping.
- Being flexible, innovative and adaptable at work in order to meet competing priorities
The role is 100% based at the service with occasional travel to other locations within ACG.
Active Care Group is committed to protecting and safeguarding vulnerable individuals at risk (whether young people or adults) and expects all colleagues to share this commitment. All colleagues are required to keep up to date with their safeguarding training and to undertake additional training appropriate to their role.
What to look forward to
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- …and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
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Concierge employer: Active Care Group Recruitment
Contact Detail:
Active Care Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the principles of five-star hospitality. Understanding what makes a luxury experience can help you demonstrate your ability to create a welcoming atmosphere, which is crucial for the Concierge role.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with diverse individuals. This will help you develop the warmth and empathy needed to connect with patients and their families effectively.
✨Tip Number 3
Research the specific needs of patients in neurorehabilitation settings. Understanding their challenges can prepare you to provide the compassionate support that is essential in this role.
✨Tip Number 4
Network with professionals in the healthcare and hospitality sectors. Building connections can provide insights into the role and may even lead to recommendations when applying for the position.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or healthcare. Emphasise skills like interpersonal communication, empathy, and organisational abilities that align with the Concierge role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences where you demonstrated discretion, warmth, and the ability to handle sensitive situations.
Highlight Relevant Experience: In your application, focus on any previous roles in 5-star hospitality or luxury healthcare environments. Use examples to illustrate how you've created welcoming atmospheres and supported individuals in need.
Showcase Your Soft Skills: The Concierge role requires natural empathy and the ability to remain composed under pressure. Make sure to include examples of how you've successfully navigated challenging situations while maintaining professionalism.
How to prepare for a job interview at Active Care Group Recruitment
✨Showcase Your Hospitality Skills
As a Concierge, your role revolves around providing exceptional service. Be prepared to share specific examples from your previous experience in hospitality or healthcare that demonstrate your ability to create a welcoming atmosphere and handle sensitive situations with discretion.
✨Emphasise Empathy and Communication
This position requires a natural warmth and the ability to connect with patients and their families. During the interview, highlight instances where you've successfully communicated with individuals in emotionally charged situations, showcasing your empathy and interpersonal skills.
✨Demonstrate Organisational Skills
The role involves managing various tasks simultaneously, from patient check-ins to coordinating schedules. Be ready to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a specific scenario where you juggled multiple responsibilities successfully.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think of potential challenges you might face as a Concierge and prepare thoughtful responses on how you would handle them, ensuring you reflect the values of compassion and professionalism.
