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For Companies At a Glance
- Tasks: Lead a team in delivering high-quality, person-centred care for individuals with complex needs.
- Company: Join a supportive organisation dedicated to improving lives through trauma-informed care.
- Benefits: Enjoy 25 days holiday, birthday off, and access to extensive training opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in supported living services and strong leadership abilities required.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Team Leader to work across our Croydon and Caterham Services, Cedars Road, Byron Road and Oak Rise, to support our complex supported living services.
Role Purpose
To provide strong, trauma-informed and proactive leadership within a complex supported living service. The Complex Team Leader supports the delivery of high-quality, person-centred care through Positive Behaviour Support (PBS), ensuring that all care practices promote dignity, respect, independence and improved quality of life for the individuals supported. The role deputises for the Service Manager in their absence, taking operational responsibility for staff leadership, rota planning, quality assurance, incident management, and ensuring regulatory compliance. Working collaboratively with the Service Manager, the role supports the completion of audits, training compliance, data analysis, and service improvement initiatives. A core focus of the role is coaching, mentoring and upskilling staff to deliver trauma-informed support, ensuring consistent implementation of PBS strategies, high-quality recording, and meaningful analysis of trends to shape effective support plans.
What you’ll be working
- Full time hours 42 hours per week
- Location: Working across Croydon and Caterham services
- Salary: £37,000 per annum pro rata
- Weekend working is a requirement and is based on the needs of the service.
What you’ll be doing
- Deputise for the Service Manager during periods of absence, ensuring continuity, safety and effective service operation.
- Lead daily practice across shifts, providing proactive guidance, coaching and decision-making.
- Support with the management of rotas effectively to ensure safe staffing levels, skill-mix and appropriate deployment of staff.
- Conduct return-to-work meetings, welfare checks and performance-related conversations.
- Facilitate and lead supervisions, debriefs, reflective practice sessions and team huddles.
- Support the induction and ongoing development of staff, modelling trauma-informed and PBS-aligned approaches.
- Participate in On Call duties as the service requires.
- Champion and embed a PBS framework across the service.
- Review and analyze data from systems including Nourish and incident reports.
- Work with the Service Manager and PBS practitioners on Behaviour Support Plan updates.
- Ensure documentation and risk assessments are accurate and up to date.
- Contribute to quality assurance and regulatory inspection readiness.
- Support safe medication practices including audits and stock checks.
- Ensure support is person-centred, empowering and promotes independence.
- Oversee personalised routines and meaningful activity plans.
- Support individuals with care needs, health tasks and community engagement.
- Maintain effective communication with families and professionals.
Health, Safety & Safeguarding
- Promote a culture of safety, transparency and safeguarding.
- Report and review incidents and concerns appropriately.
- Conduct environmental checks and health & safety tasks.
- Uphold dignity, rights and confidentiality at all times.
What you’ll have
- Substantial experience working in adult residential or supported living services.
- Experience in Complex Care or similar services.
- Experience supporting individuals with complex needs, learning disabilities, autism, or physical health conditions is desirable.
- Experience in a Team Leader or similar role.
- Experience with behavioural support strategies (desirable).
- NVQ Level 3 Diploma in Health & Social Care (Adults) or equivalent.
- Ability to work collaboratively as part of a team and independently when required.
- Proven leadership skills and ability to support others effectively.
- Ability to remain calm and solution-focused in challenging situations.
- Understanding of adult safeguarding, mental capacity, and person-centred care principles.
- Strong understanding of PBS, trauma-informed care and person-centred practice.
What to look forward to
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- …and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Team Leader in City of London employer: Active Care Group Recruitment
Contact Detail:
Active Care Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who work in complex care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to trauma-informed care and PBS strategies. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached or mentored staff in previous roles. This will demonstrate your ability to lead effectively in a complex supported living service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and experience.
We think you need these skills to ace Team Leader in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complex care and leadership. We want to see how your skills align with the role of Team Leader, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: In your application, emphasise your proven leadership abilities and any experience you have in coaching or mentoring staff. We’re looking for someone who can inspire and guide a team, so let us know how you’ve done this in the past.
Be Person-Centred: Remember to reflect the person-centred approach in your written application. Share examples of how you've supported individuals with complex needs and how you promote dignity and independence in your work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Active Care Group Recruitment
✨Know Your Stuff
Make sure you understand the principles of trauma-informed care and Positive Behaviour Support (PBS). Brush up on your knowledge about complex care services, as well as the specific needs of individuals with learning disabilities or autism. This will show that you're not just interested in the role, but that you genuinely understand what it entails.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed challenging situations. Think about how you’ve coached or mentored staff in previous roles, and be ready to discuss how you can apply those skills in this position. Highlighting your leadership style will help demonstrate your fit for the Team Leader role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling incidents or managing staff performance. Practice articulating your thought process and decision-making strategies in these situations. This will help the interviewers see how you approach challenges and ensure safety and quality in care.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how the service measures success. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
