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- Tasks: Coordinate care packages and provide exceptional customer service to clients and support workers.
- Company: Active Care Group delivers reliable, outcome-based home care with a dedicated team.
- Benefits: Enjoy 25 days holiday, birthday off, discounts, and a supportive work environment.
- Why this job: Join a friendly team making a real difference in people's lives while developing your career.
- Qualifications: Customer service experience is essential; care sector experience is a plus.
- Other info: Flexible working and opportunities for personal development are available.
The predicted salary is between 28800 - 43200 £ per year.
Active Care Group's Care in the Home division continues to go from strength to strength ensuring we provide a safe, reliable and outcome-based care to all clients by our exceptional support workers, clinicians, and management team.
Please note we are not able to offer sponsorship for this role and therefore will not be able to progress any candidates who require a certificate of sponsorship to work in the UK.
Due to the continued growth of the business we are expanding our team of Care Coordinators at our new office in the Thame area of Oxford! We have a wonderful opportunity for someone with strong customer service skills to join our friendly team of Care Coordinators supporting our Care in the Home division. You will be providing a premium customer service, co-ordinating and scheduling our care packages of around 14,000 hours per week, to enable our clients to receive continuity of care in their own homes.
Our Care in the Home services support adults, children and young people with a wide range of conditions, including: brain injury, spinal cord injury, neurological conditions and neurodegenerative diseases, respiratory conditions and gastro-intestinal conditions, including percutaneous endoscopic gastrostomy (PEG) feeding.
When you’ll be working:
- 37.5 hours per week - office based
- 9am until 5:30pm
- You will be part of the on-call rota, 1 week out of every 8
What you’ll be doing:
- Inbound and outbound calls to both clients and workers to check welfare and the cover of shifts
- Keeping the Team Leader updated with anything business critical that happens within the team daily
- Ensure that compliance with company policies and procedures is maintained in all locations and that each service achieves exacting standards of regulatory compliance – specifically continuity of care, commissioned vs delivered, safeguarding and complaints
- Ability to provide and receive complex, sensitive, and contentious information and communicate effectively with staff at all levels, including those who use our services and members of the public
- Identifying and collaborating on innovative ideas, demonstrating vision, and supporting creative, flexible, and responsive workplace
- Always develop and deliver best practice and ensure that workloads are met in a timely manner
- Competently represent the company and maintain/develop positive relationships with internal and external stakeholders
What you’ll have:
- Experience of working in the Care Sector
- Strong Customer Service skills
- Experience as a Care Co-ordinator would be an advantage but not essential
- Previous experience of using booking and phone systems would be an advantage
- Ability of dealing with conflict in a calm and supportive manner
- Strong work ethic is essential, as is a dynamic and flexible approach to the role
- Be able to work as a team, alone and think outside of the box
- Excellent communication and interpersonal skills
- Willingness to learn and develop
Successful candidates will be required to undergo an Enhanced DBS. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
- 25 days plus bank holidays (pro rata)
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e-learning and face-to-face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- …and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group
Care Coordinator employer: Active Care Group Recruitment
Contact Detail:
Active Care Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with the specific needs of the clients you will be supporting. Understanding conditions like brain injuries or neurodegenerative diseases can help you communicate more effectively during your interview and show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully handled difficult situations in the past. This will demonstrate your ability to manage conflict and provide excellent support, which is crucial for a Care Coordinator.
✨Tip Number 3
Research Active Care Group's values and mission. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a good cultural fit.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the on-call rota. This shows your proactive approach and genuine interest in understanding how you would fit into the existing team structure.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the care sector and showcases your strong customer service skills. Use specific examples that demonstrate your ability to coordinate care packages and manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing care and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to communicate effectively and handle sensitive information.
Highlight Relevant Experience: If you have experience as a Care Coordinator or in a similar role, be sure to emphasise this in your application. Discuss any previous use of booking and phone systems, as well as your approach to conflict resolution and teamwork.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the care sector.
How to prepare for a job interview at Active Care Group Recruitment
✨Showcase Your Customer Service Skills
As a Care Coordinator, strong customer service skills are essential. Be prepared to share specific examples from your past experiences where you successfully handled client interactions, resolved issues, or improved service delivery.
✨Demonstrate Your Knowledge of the Care Sector
Familiarise yourself with the key challenges and regulations in the care sector. During the interview, discuss how your understanding of these aspects can contribute to maintaining compliance and ensuring continuity of care for clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and conflict resolution skills. Think of scenarios where you had to manage difficult situations or make quick decisions, and be ready to explain your thought process.
✨Emphasise Teamwork and Flexibility
The role requires collaboration with various stakeholders. Highlight your ability to work as part of a team, adapt to changing circumstances, and think creatively to find solutions that benefit both clients and staff.
