At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery in healthcare staffing.
- Company: Join one of the UK’s largest independent providers of complex care.
- Benefits: 25 days holiday, birthday off, training opportunities, and health plans.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: 2+ years in healthcare staffing or account management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Come and join one of the UK’s largest independent providers of complex care. At Active Care Group, our people are at the heart of everything we do. We are passionate about delivering outstanding care and support to people with the most complex needs, helping them live their best lives. We are now looking for an experienced and motivated Account Manager to join our Healthcare Staffing team at Jane Lewis. This is an exciting opportunity for someone with a background in healthcare staffing, recruitment, workforce management or account management who thrives in a fast‑paced environment and enjoys building strong client relationships.
As an Account Manager, you will be responsible for managing a portfolio of National and Portal healthcare staffing clients, ensuring exceptional service delivery, high levels of shift fulfilment, and effective operational governance. You will act as the primary point of contact for your clients, working closely with Recruitment, Compliance, Payroll and Operations teams to ensure staffing requirements are met and service standards are consistently achieved.
Below are our standard working hours but if you are looking for different working hours please feel free to talk to us and we will be as flexible we can around the needs of the service:
- Monday - Friday
- 37.5 hours per week
- Hybrid working between home and the Chester office
- Occasional travel to London, Waterloo and other ACG facilities as required
What you’ll be doing:
- Managing and developing relationships with National and Portal clients.
- Acting as the main point of contact for client enquiries, escalations and service reviews.
- Driving shift fulfilment performance and workforce availability across assigned accounts.
- Ensuring healthcare workers are accurately matched to client requirements and compliance standards.
- Monitoring client demand, workforce planning and staffing trends.
- Overseeing timesheet processing, approvals and payroll governance to ensure accuracy and timely submission.
- Producing and analysing performance reports, including fill rates, compliance metrics and service KPIs.
- Collaborating with Recruitment, Compliance, Payroll and Operations teams to resolve issues and enhance service delivery.
- Ensuring adherence to contractual obligations, service level agreements and company policies.
- Identifying opportunities for service improvement and account growth.
What you’ll have:
Essential- Minimum of 2 years’ experience within healthcare staffing, recruitment, workforce management or account management.
- Strong client relationship and stakeholder management skills.
- Experience managing high-volume staffing accounts and service delivery.
- Excellent organisational, communication and problem‑solving abilities.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office and workforce management systems.
- Experience managing national or multi‑site client accounts.
- Knowledge of VMS, MSP, Neutral Vendor and client portal systems.
- Understanding of timesheet processing, payroll governance and workforce compliance requirements.
We’re looking for someone who is:
- Customer‑focused and results‑driven.
- Highly organised with excellent attention to detail.
- Proactive, adaptable and solution‑oriented.
- A confident communicator with strong interpersonal skills.
- Able to build positive working relationships with a wide range of stakeholders.
- Comfortable working in a dynamic and fast‑paced environment.
This role involves regular interaction with both internal and external stakeholders and requires excellent communication skills, with the ability to adapt your approach to suit different audiences and situations. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
What to look forward to:
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group.
Account Manager employer: Active Care Group Recruitment
Active Care Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where individuals are encouraged to thrive. With flexible working arrangements, comprehensive training opportunities through the Active Learning Hub, and a range of benefits including enhanced sick pay and a personal pension plan, employees can enjoy a fulfilling career while making a meaningful impact in the healthcare sector. Located in Chester, this role as an Account Manager allows for hybrid working and occasional travel, providing a dynamic environment for professional growth and client engagement.
Contact Details:
Active Care Group Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
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We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Active Care Group Recruitment. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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Align with Company Culture:Make sure your application speaks to Active Care Group Recruitment's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Active Care Group Recruitment
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Active Care Group Recruitment.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Active Care Group Recruitment will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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