At a Glance
- Tasks: Lead a dynamic team to create unforgettable gaming experiences for guests.
- Company: Join Activate, the world's first active gaming facility in Islington.
- Benefits: Flexible hours, fun work environment, and opportunities for personal growth.
- Other info: Ideal for energetic individuals who thrive in fast-paced settings.
- Why this job: Be the driving force behind thrilling adventures and inspire your team.
- Qualifications: Experience in team management and a passion for creating fun environments.
The predicted salary is between 24000 - 36000 £ per year.
Activate is a live-action high-tech gaming adventure, designed to challenge all skill levels. We simply supply the experience, you bring the action. Enter the game where you become the player in the world’s first active gaming facility. Jump, climb, problem-solve and laugh, as you and your friends move between challenges. Each dynamic game room has interactive technology that reacts in real time, ensuring an adrenaline-filled adventure.
We are now hiring Team Leaders to join our dynamic team. If you are enthusiastic, energetic, and love creating unforgettable experiences, we want to hear from you!
Duties and Responsibilities- Follow the venue's opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
- Deliver accurate cash management summaries on a day-to-day basis.
- Ensure that the Health, Safety & Wellbeing of our guests & team members is always your highest priority.
- Manage the on-shift presentational standard of the venue, acting on any issues and reporting any recurrences to the Assistant General Manager and/or General Manager.
- Support the AGM & GM, when required, in all HR related matters ensuring the company's HR policies and procedures are followed precisely.
- Promptly manage any maintenance issues and report via the correct operational systems.
- Manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.
- Actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the venue’s operating procedures.
- Judge and assess whether any escalation is required in the management of any incidents, including any requirement to immediately notify the AGM/GM.
- Accurately record any incidents, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc.
- Create a fun, energetic and exciting venue.
- Fulfil the role of Company Ambassador, both as a stakeholder in the Activate UK Group Store network, and also in leading & developing the venue’s local community engagement programme.
- Someone who leads from the front and will be a role model to our team members.
- Someone who loves to train and coach their teams to success!
- Great communication and problem-solving skills.
- Great Health & Safety knowledge.
- Good HR Knowledge.
- Ability to work in a fast-paced, high-pressure environment.
- Previous Leisure Industry experience is a huge plus!
- Must have prior experience supervising/managing teams.
- Ambitious
- Charismatic
- Tenacious
- Inspiring
- Versatile
- Attentive
- Team-Player
- Energetic
Our supervisors work various hours each week (a minimum of three shifts weekly) on a flexible contract. Flexibility is essential; our supervisors will work a mixture of daytime/evenings and weekends - weekends being essential. Our opening hours will be 10am-10pm 7 days a week.
Team Leader - Islington, London employer: Activate
Activate is an exceptional employer that fosters a vibrant and energetic work culture, perfect for those who thrive in dynamic environments. As a Team Leader in Islington, London, you will not only lead a passionate team but also have the opportunity to create unforgettable experiences for guests while prioritising their safety and wellbeing. With flexible working hours and a focus on employee growth through training and community engagement, Activate offers a rewarding career path for enthusiastic individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Islington, London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Activate and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Team Leader - Islington, London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Activate that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Activate.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Activate get a sense of who you are beyond your experience!
How to prepare for a job interview at Activate
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Activate and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
