At a Glance
- Tasks: Create unforgettable experiences for guests in a high-tech gaming adventure.
- Company: Join Activate, the world's first active gaming facility with a fun atmosphere.
- Benefits: Flexible hours, dynamic work environment, and opportunities to develop your skills.
- Other info: Minimum two shifts weekly; full availability during school holidays required.
- Why this job: Be the face of excitement and make every guest's day memorable!
- Qualifications: Energetic, personable, and ready to learn; teamwork is key!
The predicted salary is between 10 - 12 £ per hour.
- Team Member - Poole, Dorset
- 0 Hour Contract
Activate is a live-action high-tech gaming adventure, designed to challenge all skill levels.
We simply supply the experience, you bring the action.
Enter the game where you become the player in the world's first active gaming facility.
Jump, climb, problem-solve and laugh, as you and your friends move between challenges.
Each dynamic game room has interactive technology that reacts in real time, ensuring an adrenaline-filled adventure.
We're now hiring Team Members to join our dynamic team.
If you're enthusiastic, energetic, and love creating unforgettable experiences, we want to hear from you!
Job Overview
We are all about our guests!
Your goal will be to provide them with the best customer service possible!
You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time!
Duties and Responsibilities
• Be the face of Activate!
- Welcoming each and every guest into our venue with absolute passion, professionalism and enthusiasm.
- You will be working across various areas of the venue and as such will hold many roles from reception to party hosting to ensuring games are operating smoothly.
- Cash & card handling when working on Reception
- Conducting and engaging our guests in their safety briefing following on from your training and induction
- Ensure excellent standards of housekeeping are maintained at all times
- Be the first point of contact for any accidents/incidents that may occur in your area of work
- Uphold our venue rules at all times
- Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
- Report maintenance issues immediately to your manager
- Escalate any complaints to your manager swiftly and professionally
- Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five!
Qualifications/Skills
- Be able to work well under pressure
- Ability to work in various areas of our park
• Eager to Learn!
- Fantastic Teamwork
• Be personable, engaging, positive and bubbly!
- This role is all about personality and the right attitude where you know nothing else other than making all our guests feel welcomed and cared for at all times!
We are looking for somebody who is
- Ambitious
- Charismatic
- Tenacious
- Inspiring
- Versatile
- Attentive
- Team-Player
- Energetic
- Working Conditions
Our team members work various hours each week (a minimum of two shifts weekly) on a flexible contract.
Flexibility is essential, our team members will work a mixture of daytime/evenings and weekends (both Saturday & Sunday).
Our opening hours will be 10am-10pm 7 days a week.
Due to the business needs, we ask for full school holiday availability throughout the year.
Team Member - Poole, Dorset employer: Activate
Activate Performing Arts is an exceptional employer that champions creativity and inclusivity, making a significant impact in the arts community across Dorset and beyond. With a strong commitment to access and equity, employees are encouraged to grow within a supportive environment that values diverse perspectives and fosters artistic ambition. The hybrid working model allows for flexibility while still engaging with the vibrant local arts scene, making it a rewarding place for those passionate about cultural advocacy and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Poole, Dorset
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Activate and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Activate and let us see your personality shine through!
We think you need these skills to ace Team Member - Poole, Dorset
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Activate.
Get Familiar with Our Brand:Before applying, take some time to learn about Activate and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Activate
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Activate.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Activate will surely appreciate.
