At a Glance
- Tasks: Lead a dynamic team to create unforgettable gaming experiences for guests.
- Company: Join Activate, the world's first active gaming facility in Poole.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Perfect for energetic individuals who thrive in fast-paced environments.
- Why this job: Be the driving force behind thrilling adventures and memorable moments.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
- Team Leader - Poole, Dorset
- Team Leader | Activate | Poole
Job Type
Permanent - Flexible
Activate is a live-action high-tech gaming adventure, designed to challenge all skill levels.
We simply supply the experience, you bring the action.
Enter the game where you become the player in the world’s first active gaming facility.
Jump, climb, problem-solve and laugh, as you and your friends move between challenges.
Each dynamic game room has interactive technology that reacts in real time, ensuring an adrenaline-filled adventure.
We're now hiring a
Team Leader to join our dynamic team. If you're enthusiastic, energetic, and love creating unforgettable experiences, we want to hear from you!
Job Overview
We are all about our guests!
Your goal will be to provide them with the best customer service possible!
You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time!
Duties and Responsibilities
- Follow the venues opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform.
- Deliver accurate cash management summaries on a day to day basis
- Ensuring that the Health, Safety & Wellbeing of our guests & team members is always your highest priority.
- To manage the on-shift presentational standard of the venue, acting on any issues and to report any recurrences to the Assistant General Manager and/or General Manager.
- Support the AGM & GM, when required, in all HR related matters ensuring the company's HR policies and procedures are followed precisely.
- Promptly manage any maintenance issues and report via the correct operational systems.
- To manage the operational deployment of the team on each shift, including the scheduling of break times and the rotation of allocated duties.
- To actively manage, as required and ‘in-the-moment’, any on-shift accident, incident, or other untoward occurrence, in compliance with the venue’s operating procedures.
- Judge and assess whether any escalation is required in the management of any incidents, including any requirement to immediately notify the AGM/GM.
- Accurately record any incidents, including a clear date and timeline, a description of actions taken, and the collection of any records (including photographic) or witness statements etc.
- Our aim is to ‘Create unforgettable experiences one guest at a time” and therefore your ability to create a fun, energetic and exciting venue is paramount and in your hands!
- To fulfil the role of Company Ambassador, both as a stakeholder in the Activate UK Group Store network, and also in leading & developing the venue’s local community engagement programme.
Qualifications/Skills
- Someone who leads from the front and will be a role model to our team members.
• Someone who loves to train and coach their teams to success!
- Great communication and problem solving skills
- Great Health & Safety knowledge
- Good HR Knowledge
- Ability to work in a fast-paced, high pressure environment
• Previous Leisure Industry experience is a huge plus!
- Must have prior experience supervising/managing teams.
We are looking for somebody who is
- Ambitious
- Charismatic
- Tenacious
- Inspiring
- Versatile
- Attentive
- Team-Player
- Energetic
- Working Conditions
Our supervisors work various hours each week (a minimum of three shifts weekly) on a flexible contract.
Flexibility is essential, our supervisors will work a mixture of daytime/evenings and weekends - weekends being essential.
Our opening hours will be 10am-10pm 7 days a week.
Team Leader - Poole, Dorset employer: Activate
Activate Performing Arts is an exceptional employer that champions creativity and inclusivity, making a significant impact in the arts community across Dorset and beyond. With a strong commitment to access and equity, employees are encouraged to grow within a supportive environment that values diverse perspectives and fosters artistic ambition. The hybrid working model allows for flexibility while still engaging with the vibrant local arts scene, making it a rewarding place for those passionate about cultural advocacy and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Poole, Dorset
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Activate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Activate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader - Poole, Dorset
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Activate:Your cover letter is your chance to shine! Tell us why you want to work at Activate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Activate!
How to prepare for a job interview at Activate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
